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Impulse/Server Issues - December 24th

By on December 24, 2008 3:51:51 PM from Sins of a Solar Empire Forums Sins of a Solar Empire Forums External Link

Island Dog

Stardock
Join Date 06/2003
+511

The server hardware died today.  We are moving it to a new server (along with other functions).  The following will be down for a few hours:

1) Serial Generation

2) Serial activation

3) News

4) GC Metaverse

Thank you for your patience.

 

Update (December 26th):

Downloads have been fixed, but as everything else is getting worked on there still might be intermidiate issues.  Please check this thread for updates.

 

 

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February 26, 2009 1:19:13 PM from Sins of a Solar Empire Forums Sins of a Solar Empire Forums

Thanks I'm in the #impulse chat right now but only 1 other person is active and they're not talking right now.

 

I'll check the Sins and Stardock rooms though.

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November 22, 2009 5:37:34 PM from Sins of a Solar Empire Forums Sins of a Solar Empire Forums

Hello, y can`t connect to ironclad online, wen y try to register.

 

First y go to Ironclad Online, Create permanent account, y put  my Account name, Pass, Cdkey and e-mail then y press Accepts.... and nothing happens.....

 

Can you help my please!!!

 

Thk

 

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December 1, 2009 5:22:01 PM from Sins of a Solar Empire Forums Sins of a Solar Empire Forums

When will impulse be back, I need my game updated so I can play Entrenchment will donate all the cash you need just to get it back up and running it's already been a year!!

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December 1, 2009 5:24:52 PM from Sins of a Solar Empire Forums Sins of a Solar Empire Forums

Uhm... it was up after like, two days.

 

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December 1, 2009 5:34:58 PM from Sins of a Solar Empire Forums Sins of a Solar Empire Forums

I must be getting lazy then.

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December 29, 2009 5:33:20 PM from Sins of a Solar Empire Forums Sins of a Solar Empire Forums

Quoting Island Dog,

The Stardock root database server had a hardware crash on Christmas eve. The DB admins are working on restoring it but some services will be affected including customer database updating, software updating and downloading and other services.  We do not currently have an ETA to solve due to limited personnel being available on Christmas eve / Christmas day but it should be rectified within the next 48 hours.

Note: All users who purchase anything between December 24 and the time this issue is rectified will be receiving a 33% off coupon on all future purchases as a token of appreciation for your patience.

 

Okay, what if I setup my stardock account during this period and bought entrenchment as well. You said that the customer database updating was affected. Will my purchase issued be fixed as well?

 

Quoting Island Dog,

Note: All users who purchase anything between December 24 and the time this issue is rectified will be receiving a 33% off coupon on all future purchases as a token of appreciation for your patience.

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December 29, 2009 5:34:16 PM from Sins of a Solar Empire Forums Sins of a Solar Empire Forums

Sorry, it double posted.

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December 26, 2010 9:31:04 AM from Sins of a Solar Empire Forums Sins of a Solar Empire Forums

Maybe if they had a brain they would have marketed their products so that they could AFFORD better equipment.  Unfortunatly a "catastrophic error" happening during the BUSIEST TIME OF YEAR means their hardware could not HANDLE the volume of traffic.  Maybe some money should be re-invested into the company instead of paying fat cats to sit on their @#$ and do nothing. I play EVE ONLINE and I  gladly pay a monthly FEE so I dont have these problems and can play my games!

 

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December 29, 2010 11:21:03 AM from Sins of a Solar Empire Forums Sins of a Solar Empire Forums

any word on what the deal is with impulse??? bought entrenchment and diplomacy but i can't install them unless i register my copy of sins............which isn't working. sent the e-mail to tech support. i'd really like to be able to use the products I PAID for....

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December 29, 2010 1:42:54 PM from Sins of a Solar Empire Forums Sins of a Solar Empire Forums

Quoting STARKILLER69,
Maybe if they had a brain they would have marketed their products so that they could AFFORD better equipment.  Unfortunatly a "catastrophic error" happening during the BUSIEST TIME OF YEAR means their hardware could not HANDLE the volume of traffic.  Maybe some money should be re-invested into the company instead of paying fat cats to sit on their @#$ and do nothing. I play EVE ONLINE and I  gladly pay a monthly FEE so I dont have these problems and can play my games!
What you see is not the extant of everything that exists. It was marketed. I play Eve too, and it has more than it's share of problems, too. The 24 hour downtime? Recent Jita lag? Multiple cluster reboots in the middle of play with little warning? Oh, and maybe you could check your dates, too.

Quoting wantstoplaynow,
any word on what the deal is with impulse??? bought entrenchment and diplomacy but i can't install them unless i register my copy of sins............which isn't working. sent the e-mail to tech support. i'd really like to be able to use the products I PAID for....
When? Don't forget this is still the holiday season.

 

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December 30, 2010 11:32:40 AM from Sins of a Solar Empire Forums Sins of a Solar Empire Forums

^ a few days ago. the point is not that they should be working on holidays or anything like that. Its more that when a company offers a product which a customer pays for generally the customer is able to make use of said product immediately. From what I've ready in previous topics it seems that this business of Impulse not accepting registration keys from software purchased through third party retailers has been going on for well over a year.....

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