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Submitting dump logs

By Mackwage on February 12, 2009 1:53:11 AM from Sins of a Solar Empire Forums Sins of a Solar Empire Forums

Mackwage

Join Date 03/2008
0

Is there a place to upload dumps? I have had Sins Entrenchment crash 4-5 times in the past two hours and have the corresponding dump logs for each. Would love to upload for reference!

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Reply #1
Cathryne
Join Date 09/2008
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February 12, 2009 4:29:18 AM from Sins of a Solar Empire Forums Sins of a Solar Empire Forums

Send them to support@ironcladgames.com. They compress very well, so put them into a zip file

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Reply #2
Mackwage
Join Date 03/2008
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February 12, 2009 11:11:39 AM from Sins of a Solar Empire Forums Sins of a Solar Empire Forums

Thanks! ..

 I am also having another issue if you wouldn't mind helping out. I am playing on a 5 star, 102 planet map. I have a maxed fleet. When I travel to another star system, it will let me zoom in enough to see the pathway between planets, but I cannot actually zoom to each planet to see what is there. It doesn't crash, it just stops zooming at that point. I can then zoom back out just fine but cannot zoom in any further than being able to view all of the planets.

 

I am running:

Core I7

6 gigs of tripple channel memory

Nvidia GTX 280

WD 74 raptor hdd

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Reply #3
BFroberg
Join Date 12/2008
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February 12, 2009 11:37:58 AM from Sins of a Solar Empire Forums Sins of a Solar Empire Forums

Quoting posativ,
reply 1
Send them to support@ironcladgames.com. They compress very well, so put them into a zip file


Right, and were do I find the error log? My game just crashes after updating.

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Reply #4
Kitkun
Join Date 06/2008
+175
February 12, 2009 11:46:05 AM from Sins of a Solar Empire Forums Sins of a Solar Empire Forums

If it's a minidump:

Please open Windows Explorer to the location below and see if your dump file is there.

XP: C:\Documents and Settings\username\Local Settings\Temp\Sins Dump

Vista: C:\Users\username\AppData\Local\Temp\Sins Dump

If there is a minidump file present, please zip it up along with a copy of a dxdiag from your PC and a description of what you were doing when it occurred to support(at)ironcladgames(dot)com. Please note that you must provide your Sins of a Solar Empire serial number in your email to receive support (anti-piracy measure).

If it's an Impulse issue, send an email to support@stardock.com or post in the Impulse forum.

 

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