well i mail tech support and they never mail back
Did you ever get an auto-reply? If you didn't, it probably got spam filtered.
sadly i get the error message along the lines of "invalid version of game" or something like that.
What's your game version now? You can see it in the lower right corner of the main menu. The current version is 1.16 for Sins, and 1.02 for Entrenchment.