I thought today I might finally buy SoaSE. Having already bought a previous stardock game (galciv2+expansions) I figured it would be fairly straightforward. I load up impulse, go to the store and click to buy SoaSE. It gives the price, along with a guide for the currency converted amount, and gives the payment options. I click to pay with paypal, login, and it takes me to a summary screen. Several things instantly make the alarm bells start ringing for me. Firstly, the price has doubled from what it said just a screen ago. It seems to have somehow kept my galciv2 expansion order in the basket for a year or so (I'd ordered the expansions before impulse even came out!), so I remove this and the price comes back to normal. This isn't the only problem though - it's also listing my postage address (I thought I was buying a digital copy). Also, the postal address and billing address given are my old address. I check paypal in case I forgot to update it but it's giving my new address. I then try to change the addresses on impulse to the correct one, and it seems to let me change it - I click continue, and it's back to paypal login screen, and then back to the old addresses. Couple this with about 10 new blank web pages opening up (in internet explorer), and my confidence in the impulse store is sorely shaken. As if that wasn't enough, when I click on the cancel button at the bottom of the page, it comes up with a message saying that the order should have been placed but a problem occurred and I should contact sales support if I don't receive the reg key within 30 mins. I'm hoping this is just a general page that is used rather than specically arising from my situation, although it's hardly comforting to click to cancel an order (before going past the checkout confirmation page) and being told you might have been billed for it.
So I've decided to go with the demo for now and maybe look at alternative ways of purchasing the game when I next feel up to it. I certainly didn't expect to be given this much trouble when trying to purchase the game though - has anyone else had similar problems, and if so is there a simple fix (other than buying a hard copy from a store)?