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Impulse won't connect to server

By CanadaMan777 on May 13, 2009 11:55:51 PM from Sins of a Solar Empire Forums Sins of a Solar Empire Forums

CanadaMan777

Join Date 03/2008
+24

Hey guys,

I've been unable to update my SoaSE since the 1.05 patch (and to claim my entrenchment that my friend bought for me) for some time now. Everytime I try to log on or even do ANYTHING it gives me the "Server is not responding, please check your internet connection" message. I think it might be Vista as the recent updates seem to restrict functionality. It has gone so far that Firefox is not able to contact its server, so I stopped updating Vista altogether. Has anyone else had this problem?

Is there a way to get updates and entrenchment without impulse?

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Reply #1
Hack78
Join Date 04/2008
+50
May 14, 2009 12:11:50 AM from Sins of a Solar Empire Forums Sins of a Solar Empire Forums

No - you need Impulse. You need to fix/reinstall your IS (or downgrade to XP)....

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Reply #2
Gargabee
Join Date 09/2008
+63
Stardock Support
May 14, 2009 11:13:48 AM from Stardock Forums Stardock Forums

More than likely something is interfering with your connection such as antivirus/antispyware/firewall software. I would suggest adding an exclusion for Impulse.exe within these programs.

As sort of a workaround, you can download the game installer/archive files from here http://anywhere.impulsedriven.com/Default.aspx when you sign in with your Stardock.net account. This will download full copies of the games. To get just the updates you will need Impulse working.

To help accomplish this, if you can send us (support@stardock.com) your Impulse error log and your startup/dxdiag information we can take a look at your system configuration to see what might be giving you trouble. Information on how to gather these files can be found here: http://forums.stardock.com/341573

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Reply #3
CanadaMan777
Join Date 03/2008
+24
May 14, 2009 5:31:04 PM from Sins of a Solar Empire Forums Sins of a Solar Empire Forums

 

Quoting Kend0,
reply 2
More than likely something is interfering with your connection such as antivirus/antispyware/firewall software. I would suggest adding an exclusion for Impulse.exe within these programs.

Already have added it as an exclusion to both my firewall and windows defender.

Gonna send you guys an email I guess.

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Reply #4
grond1234
Join Date 03/2009
0
June 12, 2009 2:26:38 PM from Sins of a Solar Empire Forums Sins of a Solar Empire Forums

I am currently having the same problem - and I also believe it may be a Vista64 issue - am running ultimate but had not done any updates that I am aware of. I turn off al anti-virus/windows defender/anti-spam etc... and still no joy. Any ideas?

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Reply #5
Annatar11
Join Date 11/2006
+527
June 12, 2009 3:00:24 PM from Sins of a Solar Empire Forums Sins of a Solar Empire Forums

It shouldn't be Vista64, as a great number of people are running it on that (myself included).

Your best bet is to email them.

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Reply #6
Gargabee
Join Date 09/2008
+63
Stardock Support
June 12, 2009 5:00:04 PM from Stardock Forums Stardock Forums

grond1234, please email us your dxdiag/startup info as I detailed in my post above so we can take a look at your system and see what might be going on.

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