A while ago in another discussion I commented how being forced to use services like Impulse or Steam were not something I am willing to accept for buying software.  When able I purchase hard copy only.

However based on many users here lamenting about how great Impulse is, I took a chance and purchased Sins and Entrenchment digitally via impulse...

And now I am in the exact position I was worried about.  I am now moving into a new home that has NO access to the internet (yes here in the U.S.A.).   I have basic email and web access via my cell phone and blackberry but even that is limited especially since phone companies are capping cell phone internet use at 5 gig per month use and it allows for no method to connect to the computer except as a USB storage device.  (and yes we checked into using it as a G3 modem but the cost is ridiculous and that too is limited to only 5gig of bandwidth use per month)

Regardless, I now have some software that I will be unable to install and more importantly, patch and update because there is no method for downloading manual patches that I can see or find.

This is exactly why this very limiting and controlling method of software distribution will not work.   I have no idea when or even if the area I am moving into will have internet access.. definitely not in the next year or so.   I am not going to install a hard line telephone because there is no access to dsl.  And installing that and paying the costs to get super slow dial up is not something I will even contemplate.   Why would I pay $40 a month for a phone line not in use and that I do not use for phone calls just to get a $9.95 a month dial up account?   I am not willing to pay the extreme cost of installing satellite either.   And even if I did go that route, I really do not think it is feasible to download gigs of data via a slow dialup connection.

Were patches available as downloads then I could easily download them at the library or elsewhere and copy them to a dvd or some kind of smart media and take them home to update manually.  That would be a viable option.

So now I have a product I have purchased that has some issues that I cannot use and cannot update.

This has turned out so far to be a costly 'experiment' for me based on some recommendations about how great it was...  well I would love to hear those same people try to support those statements now.

As for product support at this point?   What are my options now?  I also purchased some other software at the same time I purchased Sins/entrenchment...  and of course they too use Impulse as well.

Malakie