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ICO Account Management Page (Sins Trinity)

By Yarlen on November 18, 2011 3:05:02 PM from Sins of a Solar Empire Forums Sins of a Solar Empire Forums External Link

Yarlen

Stardock
Join Date 01/2005
+157

We're pleased to announce a new account management page for Ironclad Online (ICO) users who are using Sins of a Solar Empire: Trinity or prior.  If you need to reset your password or have forgotten your login information, you can now visit the link below:

http://www.sinsofasolarempire.com/ico/trinity/passwordreset

Early Sins of a Solar Empire adopters may still need to contact support@stardock.com for assistance (the form will let you know). 

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Reply #1
rozza09
Join Date 11/2009
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November 21, 2011 5:45:17 AM from Sins of a Solar Empire Forums Sins of a Solar Empire Forums

so, does this mean that i have to click the link and do what it says?

i tried to log in to download a new copy of sins trinity for new computer, but i couldnt log in.

tried several passwords using both of my emails for the login name to no avail...

id rather ask for advice and probably look like a newb, than sit here yelling at a computer screen...

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Reply #2
Wrath89
Join Date 05/2011
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November 21, 2011 9:20:20 AM from Sins of a Solar Empire Forums Sins of a Solar Empire Forums

Have you created an ICO account yet? (Your ICO account is created only though the game and is separate from your Stardock/Steam accounts and emails)

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Reply #3
mbar8
Join Date 01/2009
+10
November 21, 2011 10:06:55 AM from Sins of a Solar Empire Forums Sins of a Solar Empire Forums

Thank you! Well I'm sure Ironclad was sick of hearing from me to change my login or reset my password so everyone wins. 

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Reply #4
Yarlen
Join Date 01/2005
+157
Stardock
November 21, 2011 10:12:29 AM from Sins of a Solar Empire Forums Sins of a Solar Empire Forums

Quoting rozza09,
reply 1
so, does this mean that i have to click the link and do what it says?

i tried to log in to download a new copy of sins trinity for new computer, but i couldnt log in.

tried several passwords using both of my emails for the login name to no avail...

id rather ask for advice and probably look like a newb, than sit here yelling at a computer screen...

 

Pretty much what Wrath89 said. Assuming you bought your copy from Stardock/Impulse prior to April 2011, you can try the info here: http://www.stardock.com/support/

If you bought it from GameStop/Impulse past the above, please contact downloadsupport@impulsedriven.com.

 

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Reply #5
rozza09
Join Date 11/2009
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November 22, 2011 4:00:09 AM from Sins of a Solar Empire Forums Sins of a Solar Empire Forums

does this include impulse registered games?

bought original sins and sins trinity from the local shops, and both registered before april.

gonna try the link, anyway.

thanks, yarlen.

 

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Reply #6
rozza09
Join Date 11/2009
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November 23, 2011 5:47:58 AM from Sins of a Solar Empire Forums Sins of a Solar Empire Forums

GOT MY SHIT FIGURED OUT! I SIMPLY ADDED .AU TO MY EMAIL ADRESS, AND HIT THE CAPSLOCK WHEN ENTERING MY PASSWORD. WOOHOO!

 

 

 

now i feel like an idiot.....

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Reply #7
rozza09
Join Date 11/2009
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November 28, 2011 5:11:17 AM from Sins of a Solar Empire Forums Sins of a Solar Empire Forums

so i have downloaded the new version of trinity, when i go to play the game to 'wake up' the mod folder pathways i get a 'stardock account registration' popup.

looks like it wants me to register the game again. what is this about?

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Reply #8
NightWarrior-MWC
Join Date 09/2011
0
February 25, 2012 7:55:34 AM from Stardock Forums Stardock Forums

Dear Stardock Crew, 

I recently buyed your game ''Sins of a Solar Empire'' in a local electronicshop, and when i installed it and was about to write in the keycode, there were no keycode!!

I looked all over in hope that i had lost it, but i didn't get it at all!

so I would like if I could get a new keycode so I don't need to spend even more money on something that I should have in the first place in the gamepack, please?

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Reply #9
kryo
Join Date 05/2003
+392
Stardock
February 25, 2012 9:28:43 AM from Stardock Forums Stardock Forums

If it was for certain a new, sealed box, contact support@stardock.com and they should be able to help (you will likely need to provide scans/photos of the receipt and/or certain box materials).

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Reply #10
NightWarrior-MWC
Join Date 09/2011
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February 25, 2012 9:37:39 AM from Stardock Forums Stardock Forums

Yes, it was a brand new sealed box, i have already contacted support, but still waiting for answer

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Reply #11
rozza09
Join Date 11/2009
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March 17, 2012 9:29:44 PM from Sins of a Solar Empire Forums Sins of a Solar Empire Forums

figure i'd post this here...

recently had to replace my computer's motherboard, and got upgraded to windows 7.

then i have to reinstall sins, but now it wants me to activate the registration...how can i do this without being online?

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