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Why is it taking so long to process my order

By iainparfitt on February 24, 2012 1:46:30 PM from Stardock Forums Stardock Forums

iainparfitt

Join Date 02/2012
0

I placed my order for Object Desktop, Tweak 7 and Objectdock Plus v2 last Saturday. I was advised that it would take up to 2 working days to process the order. Well it's now another weekend and still when I log on it says I have no orders and strangely the shopping cart still says I have 3 items in it despite receiving an order confirming the order and giving me an order number 2171806.

Can someone from Stardock please look into this as I am getting concerned.

Many thanks.

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Reply #51
lol90000
Join Date 04/2012
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April 8, 2012 3:06:24 PM from Stardock Forums Stardock Forums

i have pre ordered fallen enchantress but i did not get any download options can you check my order please i thought i would get immediate access to the beta.

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Reply #52
alcon678
Join Date 04/2012
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April 8, 2012 10:39:07 PM from Stardock Forums Stardock Forums

Hi, i have pre-ordered Sins of a Solar Empire: Rebellion on stardock store, i paid with paypal two days ago.
The money has been taken from my account, but i didnt recieve any email with my steam cd key and the game even not appears in "my games"
Cheers.
Thank you in advance.

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Reply #53
Zubaz
Join Date 11/2001
+807
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April 9, 2012 8:25:14 AM from WinCustomize Forums WinCustomize Forums

Quoting alarickc,
reply 48
Thanks for any help! 
Quoting bscbsc,
reply 49
Same case. Could you check my order too?
Quoting Zerocap,
reply 50
Same here, would it be possible for someone to check my order while your at it ? 
Fixed.  Sorry for the delay.

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Reply #54
Zubaz
Join Date 11/2001
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April 9, 2012 8:28:09 AM from WinCustomize Forums WinCustomize Forums

Quoting lol90000,
reply 51
i have pre ordered fallen enchantress but i did not get any download options can you check my order please i thought i would get immediate access to the beta.
Quoting alcon678,
reply 52
but i didnt recieve any email with my steam cd key and the game even not appears in "my games"
Fixed.  Enjoy.

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Reply #55
bingles2
Join Date 04/2012
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April 9, 2012 10:52:46 AM from Stardock Forums Stardock Forums

I'm also still waiting for my Fallen Enchantress beta.

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Reply #56
Zubaz
Join Date 11/2001
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April 9, 2012 11:30:42 AM from WinCustomize Forums WinCustomize Forums

Quoting bingles2,
reply 55
I'm also still waiting for my Fallen Enchantress beta.
You should be good now.  Sorry about the delay.

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Reply #57
bingles2
Join Date 04/2012
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April 9, 2012 11:32:15 AM from Stardock Forums Stardock Forums

Quoting Zubaz,
reply 56

Quoting bingles2, reply 55I'm also still waiting for my Fallen Enchantress beta.You should be good now.  Sorry about the delay.

Thank you.

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Reply #58
Kevok29
Join Date 02/2008
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April 9, 2012 11:45:21 AM from Stardock Forums Stardock Forums

Hi, I ordered a copy of sins rebellion as a gift yesterday but the recipient hasn't received it yet. Order number is 2197470, thanks.

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Reply #59
Zerocap
Join Date 04/2012
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April 9, 2012 11:56:44 AM from Stardock Forums Stardock Forums

And there it is, thanks for the swift support Zubaz

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Reply #60
Zubaz
Join Date 11/2001
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April 9, 2012 12:48:54 PM from WinCustomize Forums WinCustomize Forums

Quoting Kevok29,
reply 58
Hi, I ordered a copy of sins rebellion as a gift yesterday but the recipient hasn't received it yet. Order number is 2197470, thanks.
It looks like the order went through successfully.  Have your friend go to https://store.stardock.com/myaccount/products to get keys and stuff.

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Reply #61
prd001
Join Date 04/2012
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April 21, 2012 3:16:45 PM from Stardock Forums Stardock Forums

Guys, appears my order is stuck in queue also. Can you please push thru? Anxious to get 'er goin'.

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Reply #62
Zubaz
Join Date 11/2001
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April 22, 2012 8:14:27 PM from WinCustomize Forums WinCustomize Forums

Quoting prd001,
reply 61
Guys, appears my order is stuck in queue also. Can you please push thru? Anxious to get 'er goin'.
Fixed.  Sorry it took so long.  Silly of me, but I like my wife and kids more than you guys.  

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Reply #63
Wizard1956
Join Date 01/2008
+1864
April 22, 2012 9:35:55 PM from WinCustomize Forums WinCustomize Forums

Quoting Zubaz,
reply 62
Silly of me, but I like my wife and kids more than you guys

Rightfully so, but you are making a lot of friends in this thread.   Keep up the good work, Zu.

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Reply #64
Rosco_P
Join Date 07/2009
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April 23, 2012 8:23:41 AM from WinCustomize Forums WinCustomize Forums

Quoting Zubaz,
reply 62
Silly of me, but I like my wife and kids more than you guys.

I've met them, and they are pretty cool.  Has nothing to do with the Girl Scout cookies...

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Reply #65
andrewq1997
Join Date 04/2012
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April 25, 2012 8:19:45 PM from WinCustomize Forums WinCustomize Forums

I downloaded WindowBlinds 7 and it wen't through to my bank but no download...Please help!

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Reply #66
Zubaz
Join Date 11/2001
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Stardock Support
April 25, 2012 8:54:58 PM from WinCustomize Forums WinCustomize Forums

Quoting andrewq1997,
reply 65
I downloaded WindowBlinds 7 and it wen't through to my bank but no download...Please help!
You have a PM.

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Reply #67
baraldi82
Join Date 04/2012
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April 29, 2012 10:27:54 AM from Stardock Forums Stardock Forums

I have pre ordered fallen enchantress but i did not get any download options and the game don't appear in my order history,the paypal status of payment is "Authorization" not "Complete",please help me!!

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Reply #68
Zubaz
Join Date 11/2001
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April 29, 2012 12:26:49 PM from WinCustomize Forums WinCustomize Forums

Quoting baraldi82,
reply 67
I have pre ordered fallen enchantress but i did not get any download options and the game don't appear in my order history,the paypal status of payment is "Authorization" not "Complete",please help me!!
You should be all set now.

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Reply #69
baraldi82
Join Date 04/2012
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April 29, 2012 12:41:15 PM from Stardock Forums Stardock Forums

Quoting Zubaz,
reply 68

Quoting baraldi82, reply 67I have pre ordered fallen enchantress but i did not get any download options and the game don't appear in my order history,the paypal status of payment is "Authorization" not "Complete",please help me!!You should be all set now.

Wow thank you very mutch

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Reply #70
hawk786
Join Date 09/2011
+2
April 29, 2012 2:26:56 PM from WinCustomize Forums WinCustomize Forums

hi everyone at wincustomize,com. i certainly need to ask how should i purchase the lateat version of deskscapes.i live in South Africa and i need to know how to go about purchasing deskscapes.we work with rands here.

please help me asap. to get to know how to.

thanks in advance: hawk786

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Reply #71
Zubaz
Join Date 11/2001
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April 29, 2012 2:40:49 PM from WinCustomize Forums WinCustomize Forums

Quoting hawk786,
reply 70
hi everyone at wincustomize,com. i certainly need to ask how should i purchase the lateat version of deskscapes.i live in South Africa and i need to know how to go about purchasing deskscapes.we work with rands here.

please help me asap. to get to know how to.

thanks in advance: hawk786
go to store.stardock.com and purchase.  We will charge you in US dollars and your bank will do the currancy conversion.   If you have any questions email sales@stardock.com

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Reply #72
tia_hall
Join Date 05/2012
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May 3, 2012 7:57:30 AM from WinCustomize Forums WinCustomize Forums

*

    Greetings all,

 

   I'm trying to purchase 'Window Blinds' - I've Sent Payment via PayPal, but as yet it still says that my payment is 'Pending.'

  My PayPal acct. is in good standing.

  I'd really like to b able to download my WB asap. to use with the brand new laptop my husband just bought me.

  Any help expediting my order will be greatly appreciated.

  Many thanks in advance..!

 

      Tia 

 *

 

 

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Reply #73
Rosco_P
Join Date 07/2009
+191
Stardock Support
May 3, 2012 8:00:19 AM from Stardock Forums Stardock Forums

tia_hall: I'm seeing WindowBlinds on your account, so I apologize if you haven't received any receipt email or instructions.  You should be able to download and install WindowBlinds now, either through Stardock Central:

http://www.stardock.com/products/stardockcentral/

or through our download page:

http://download.stardock.com/

Again, sorry about the delay and confusion, but you should be all set at this point.

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Reply #74
tia_hall
Join Date 05/2012
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May 3, 2012 11:20:19 AM from WinCustomize Forums WinCustomize Forums

*

     Oh! ..Dear Rosco_P - Thank you so much!

  No problem on the little wait - thank You so much for your kind and very quick help and reply - as promised, it's all deeply appreciated!

  I've just D/L'ed and installed WB - and it looks awesome!

  ( I had it once, Long ago - can't really remember, but it may have been with Win98..?  But I so loved it then, and know I will again now).

  Many, many thanks again!

 

   Warmest regards,

      Tia

 *

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Reply #75
juliussqlp
Join Date 05/2012
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May 9, 2012 6:43:34 PM from WinCustomize Forums WinCustomize Forums

Hello, I pre-ordered "fallen enchantress", but I have not received the email mentioned on the confirmation page, and nothing appears in my purchase history. The number of my order is 2209027. Is this normal? 

Thank you,

Jul

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