iainparfitt

Same issue here, and because I was expecting a confirmation of transaction/purchase and didn't, I thought maybe it was because the order didn't go through the first time, so I placed a subsequent order. This time, I saw the Status saying that I will receive an email within one business day. That was on July 30, and we're almost to the end of the week now and still no word. I called the support number since you're here in Michigan (as am I), but was told by recording to email support. Went through the website support contact form, provided order details, but no word (yet). Came on here and found this thread, and am hoping to get better results.

Order # 2238224 (there will probably be an identical order in your queue, as well)

For the record, I've ordered from Stardock before (annually renew for another computer I own), and never had this sort of issue and am very satisfied with the products. Hoping this was simply a fluke.

Thank you for your consideration.

Huzzah! Installing now, thanks Rosco!

CursorFX is not part of Object Desktop, and does need to be purchased separately.  Here's a current list of what's included:

Deskscapes
DesktopX Standard
Fences Pro
IconDeveloper
IconPackager
Keyboard Launchpad
SkinStudio
SoundPackager
Theme Manager
Tiles
TweakVista/7
WindowBlinds
WindowFX

@ Rosco: I guess I am guilty of some of the passing around. I pointed him in the support direction in irc as well as suggested he post here. I know it isn't exactly the same issue as in the OP but I knew support would see his post and be able to better assist him.  I hope this was the correct thing to do.

I ordered Rebellion and downloaded it and have been playing it. My son likes it so he though he would play it as well. I ordered it for him and now the order isn't there. Paid Eighty bucks for both and if he can't play it, then go ahead and refund mine as well. No receipt, nothing saying it is pending. No mention of any type of review. Just gave Stardock my credit card number, they took it, and disappeared. Really wanted to play the game, now I'll just take my money back.

-Thanks

ok

deathw: After looking at your support ticket and the orders, I'm not sure why you think you need to order again.  Both orders went through and were processed.  Serial numbers were issued, and are currently associated with the email addresses used, which you can access from here:

http://download.stardock.com/

EDIT: Actually, after re-reading your post, I mistook the second paragraph as you asking the questions, rather than listing the questions you were asking before, sorry about that.

I understand your frustration, and we're looking at different ways of handling the issue.  Right now, the process is, if the order is pending, it goes into a queue here for manual processing.  This usually happens first thing in the morning, and throughout our office hours.  Once it's processed, you should be sent an email receipt, but it sounds like you never received those emails.  It may have been snagged by a spam filter somewhere, I'm not sure what happened with them, but I do apologize for the trouble.

Hello,

Any chance someone from Stardock can check my order status? I've placed an order yesterday and haven't even received a confirmation email so I'm not sure if it's just in validation limbo, discarded as fraud, or just waiting for a manual approval.

#Edit: It was a matter of manual confirmation, everything works, thanks!

i recently ordered sins of solar rebellion, like 3 hours ago my credit cards been charged was hoping to play asap its a digital download how long would this take to process???

Hi there, 

Can you trace my order by my username? I just placed it yesterday and it's awaiting payment via Paypal. Haven't received an email yet (though I know it's the weekend). If you could let me know that it's been processed that would be much appreciated.

Thanks

sorry, from Hawk786,i need yr bank  account details so that i may buy deskscapes from stardock.thank you.

Also I'm not even sure if the order went through. Is there a way to check?