Now that Sins of a Solar Empire: Rebellion has been released, we're seeing a few common issues pop-up that are easy to address. If you're having trouble with the game, please see if what follows works for you. If you're having a different issue or still need help, please email: rebellionsupport@stardock.com or support@stardock.com. You can also try our support website located at: http://www.stardock.com/support/.
- Game Immediately Crashes / Black Screen Crash on Startup
This is caused by outdated video drivers, typically seen with laptop users who have both Intel and Nvidia chipsets. Sins of a Solar Empire: Rebellion requires Nvidia driver version 296.10 or higher to play. If your system manufacturer doesn't offer an updated driver, you can download one for free directly from Nvidia's website at:
http://www.geforce.com/drivers/
Once you've updated your drivers, you may also need to set the Nvidia driver up so that Rebellion uses it exclusively. To do this, right-click on your Windows desktop and select Nvidia Control Panel. Under 3D settings select Manage 3D settings and then choose the Program Settings tab. Select (or add) Sins of a Solar Empire: Rebellion from the dropdown menu in area 1; then in area 2 select High-performance NVIDIA processor.
- Game Crashes / Incorrect Version Number Displayed
If your game crashes during play often or you still the wrong version number in the lower-right corner of the screen when you first launch, some of your install files may have failed to update properly.
To resolve: Within the Steam client, select Sins of a Solar Empire: Rebellion from your Library and right-click, then select Properties. Select the Local Files tab into the dialog that appears and then click Verify Integrity of Game Cache. Steam will verify that all of your files are fully updated and fix any that aren't.
