Updating Trinity Manually?

from Sins Forums

I"m sure this has been asked dozens of times through these hallowed halls, but...

Exactly how do I update a retail copy of Trinity? As far as I know I'm suppose to update it through Stardock Central but, for some reason, it can't detect my copy of Trinity and update it; I've contacted Stardock customer support and they've assured me this would solve it (updating through Stardock Central). I even tried downloading the installation files from Stardock but, apparently, the file is corrupt...I sent customer support an email about 2-3 weeks ago and still now reply...

So, I'm just wondering if there's a way to perhaps manually install an update without the need for Stardock Central 'cuz it's causing more problems than it is good. I've had this problem for about 2 months now and I'd kindly like some help.

 

Cheers,

-Smart

technical
6,789 views 13 replies
Reply #1 from Sins Forums Top

Have you tried the download from the stardock website, rather than through the program?

Reply #2 from Sins Forums Top

Yup, tried that too but it just comes up with "extraction failed" when I try to run it. Sent a message about that to Customer support like 2-3 weeks ago but still no reply :(

EDIT: Sorry, that was through the Stardock app, did you mean like manually downloading from the Stardock website itself?

Sins of a Solar Empire II
Reply #3 from Sins Forums Top

Quoting Smarticles, reply 2
Sorry, that was through the Stardock app, did you mean like manually downloading from the Stardock website itself?
End of Smarticles's quote

Yes. If you go to the main stardock site and view your registrations, you can download it directly from the internet.

Granted that was before SDC, but it might still be available and may help if its an issue with SDC.

Reply #4 from Sins Forums Top

Alrighty, I'll give that a go then. FIngers crossed that it works. Cheers! :)

Question though: is the latest version of trinity v1.34.050? Just wondering 'cuz my mates have the latest version and I'd like to play with them.

Reply #5 from Sins Forums Top

Quoting Smarticles, reply 5
Question though: is the latest version of trinity v1.34.050? Just wondering 'cuz my mates have the latest version and I'd like to play with them.
End of Smarticles's quote

Its 1.34 something, so that sounds right.

Reply #6 from Sins Forums Top

Download just finished, tried to run the installation but the "file is corrupt"....help? :(

Reply #7 from Sins Forums Top

smarticles, WHICH browser did you use to do the download?

I have used firefox without problems doing the download from the stardock downloads page then run the resultant download.

harpo

 

Reply #8 from Sins Forums Top

I use Chrome but none of my downloads have had any problems. And yeah, that's where I downloaded the installer from. I've sent Customer Support another email but I'll try the Firefox solution in the meantime. Willing to try anything to get it work now! :s

Reply #9 from Sins Forums Top

the download size should be approx 1.1gb and in my experience chrome is usually reliable, the next most relevant question is what type of broadband internet connection? mobile(least reliable), fixed wireless( bit better), satellite (varies) ,cable,adsl,adsl2, fiber(all very reliable)

and another factor that often causes issues is the type of connection to the modem ie usb (not very reliable), wireless (prone to interference). and wire(reliable unless the cord is damaged/tripped over)

hope this helps

harpo

 

Reply #10 from Sins Forums Top

The download just finished and the same error message just pops up. But perhaps you're right Harpo, maybe my internet connection's a bit sketchy :/. I'll just wait for customer support to reply then, thanks for the help guys :)

Reply #11 from Sins Forums Top

I'm actually having the same problem.  I've downloaded from the site and from SDC multiple times and nothing.  I tried other browser for DL, tried a different program to see if it would install ok, and nothing from Trinity.

Hope there's a fix and that I didn't just duplicate or revive a dead thread and there's an answer somewhere else (though now I'm going to do some more searching).

Reply #12 from Sins Forums Top

reddogrer, see the info in my previous reply, it is still current as there has been no updates to trinity in the meantime, the final file size should be 1.09(and a little bit)gb. it downloads reliably for me in my adsl with fixed wire to the modem from the computer in australia, BUT it could be effected by the type of internet connection between your computer and the modem, and the type of internet connection the modem uses.

hope this helps

harpo

 

Reply #13 from Sins Forums Top

I've had the same file sizes (the ones you guys mentioned) after using multiple browsers, from multiple sources.  I've never had an issue like this before with anything.  I may just try an >.> alternative method <.<  and see if I can get that working correctly.