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master1a_Auqia
master1a_Auqia
Join Date 12/2008
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Trouble logging in to ICO

March 14, 2017 3:35:22 PM from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Starting a few days ago I ceased to be able to log into ICO, all other programs and the internet are working fine. When I try logging in I instantly get the "Disconnected from Ironclad Online" message (hinting that it is more a login refused vs a timeout)

 

Things I tried:

restarting steam

restarting my pc

restarting modem and router

reinstalling the game

logging in on my pc with another account (WORKS)

ensuring no beta is selected

verifying game files

 

Things I didn't try:

logging in at another pc or location

reinstalling steam or windows

 

Anyone have any suggestions?

technical
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master1a_Auqia
Island Dog
Join Date 06/2003
+1048 sdemployee
Reply #1 March 14, 2017 3:45:55 PM
from Stardock ForumsStardock Forums

I've made the team aware. Thanks for reporting.

 

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master1a_Auqia
Chimaera717
Join Date 05/2009
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Reply #2 March 22, 2017 11:38:27 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Having the same issue.  Haven't been able to use ICO for days now.

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master1a_Auqia
Chimaera717
Join Date 05/2009
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Reply #3 March 24, 2017 8:34:24 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Fixed my own issue - looks like my IP never reset from using a VPN, so I manually reset it through ipconfig and am good to go.  Maybe that'll work for you, OP?  And maybe the team can make it so that doesn't happen to anyone else?

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master1a_Auqia
Disruptor22
Join Date 12/2008
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Reply #4 March 27, 2017 2:51:17 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Auq, I haven't been able to log in all day today. Tried reinstalling sins and I still can't get on the server. Everything was fine until I restarted sins before the next game. Any help would be much appreciated. Thanks. Dis

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master1a_Auqia
Disruptor22
Join Date 12/2008
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Reply #5 March 27, 2017 11:14:50 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Just an update, tried resetting my ipconfig, that did not work.

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master1a_Auqia
Island Dog
Join Date 06/2003
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Reply #6 March 27, 2017 11:23:56 AM
from Stardock ForumsStardock Forums

Someone is going to look at the server.

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master1a_Auqia
Disruptor22
Join Date 12/2008
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Reply #7 March 27, 2017 11:27:49 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

That did fix it. I just had to restart my computer after the address renew but it still begs the question of why it just happened when I made no changes in the first place.  All that happened was me restarting sins because of a mini dump and then not able to log in anymore.

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master1a_Auqia
DownRiverRat
Join Date 11/2011
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Reply #8 May 21, 2017 3:50:06 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Using the Steam version and haven't been able to log into ICO with the Trinity game for a week now. Rebellion game is working fine, but Trinity isn't. Any help?

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master1a_Auqia
DownRiverRat
Join Date 11/2011
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Reply #9 May 21, 2017 4:11:49 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Oh, and releasing / renewing ip(config) didn't help. Even after restarting. I'd just play Rebellion but my friend doesn't have it, so we need to get Trinity working.......

Thanks for any help.

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master1a_Auqia
Thom_Dee
Join Date 05/2013
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Reply #10 May 22, 2017 4:03:48 PM
from Stardock ForumsStardock Forums

Same issue have rebellion but been trying to play Trinity with some friends since 15/5/17 and not been able to connect to Iron Clad. No news or communication from Stardock anywhere, either.

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master1a_Auqia
Island Dog
Join Date 06/2003
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Reply #11 May 22, 2017 4:22:03 PM
from Stardock ForumsStardock Forums

It should be fixed now. Please try again.

 

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master1a_Auqia
Druizilla
Join Date 02/2013
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Reply #12 July 2, 2017 8:44:05 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

I just had this issue, I tried everything listed in this post so far, still hasnt worked for connecting to ICO in Rebellion

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master1a_Auqia
OmegaFighter
Join Date 07/2015
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Reply #13 July 2, 2017 9:02:03 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

It's not just you, got the same issue here too. Was playing with someone, endless lag. Left, went down.

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master1a_Auqia
LONGBOW_7
Join Date 07/2017
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Reply #14 July 3, 2017 12:12:21 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

I'm having this issue as well. Everything has worked fine since I got the game and then yesterday it froze while I was playing online and when I restarted the game I started getting the error message. I haven't been able to log back in since then. Any updates?

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master1a_Auqia
OmegaFighter
Join Date 07/2015
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Reply #15 July 3, 2017 3:10:04 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Still does not work. Sigh.

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master1a_Auqia
Ixengix
Join Date 11/2012
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Reply #16 July 17, 2017 12:42:06 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

I'm now having the same issue

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master1a_Auqia
Island Dog
Join Date 06/2003
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Reply #17 July 17, 2017 8:27:02 AM
from Stardock ForumsStardock Forums

We're looking into this.

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master1a_Auqia
Medarik
Join Date 06/2014
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Reply #18 July 24, 2017 12:20:59 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Recently bought Rebellion for a friend so we could play together, but I can't get onto ICO multiplayer anymore in this exact same result

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master1a_Auqia
Island Dog
Join Date 06/2003
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Reply #19 July 24, 2017 3:03:32 PM
from Stardock ForumsStardock Forums

It should be working now.

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master1a_Auqia
SteelWolfe
Join Date 09/2017
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Reply #20 September 11, 2017 3:19:53 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

I'm unable to get on ICO in CA and a friend in FL can't either. Is it down?

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