I tried to preorder your game in order to be able and participate in the upcoming beta since I will sadly not be able to play the full release for a long time as I'll be doing my army service come May.
When proceeding to checkout it eventually led me to an error page stating the following:
We're sorry. Stardock is not able to accept your order. Pease contact firstname.lastname@example.org for assistance.
Please reference transaction number: [Edited out, I don't know if it's safe to post]
I sent an e-mail with more or less the content you see above to the address it mentions and yet I have not received any response whatsoever, while I think it has charged my debit card twice, despite the error messages claiming the transcation could not be completed. I'm not 100% certain about the charges since my bank's site delays detailed listing but it seems to have reduced my available money by about 2x the price of your game. What do I do now and who do I contact since I contacted the sales address I was instructed to by the error message and received no response?