I'm still waiting for feedback on my email to stardock from Wednesday.

I have the exact same issue as FLJeepGuy, I'm waiting for a reply from support sent on thursday.

Got mine at gamestop.

My buddy is currently having this problem. I've yet to see any one from Stardock stepping up to apologize.

He runs Stardock Central (which IMO is a god-awful frontloader) and it says he has an invalid Registration. Now he can't get the update which in turn he can't play online!

So then I turn on my Stardock and it's saying the same thing for me! I even purchased the digital download and I'm having the same issues.

What's going on here?

Same problem here. I run OD & purchased the digital download too. Same Invalid registration problem for me-even though i've cut & pasted the serial number directly from the email i received fro Stardock after purchase.Weirdly, i'm still able to play the game-just not register it!Any idea as to when Stardock Central gets replaced by this better frontloader?

Hi gang,

For anyone who is having serial number issues, if you could help us out please email [email protected] with a description of the problem and a photo of your Sins packaging - and serial number sticker.  We're trying to track down if these are re-sold copies that are getting re-packaged (which would be the reason why things are getting reported as invalid).

Thanks!

Well, I got a reply to my support request, asking for a photo, when I sent in the photo (as a reply, from a gmail address) It got bounced back from your servers as spam.

the bounce was
"PERM_FAILURE: SMTP Error (state 16): 554 Sorry, message looks like SPAM to me"

This was a reply to the request for a picture of the box, with text and a jpg attachment.

These are way too many hoops to have to jump through just to get registered, and I really don't appreciate having to "prove" that I bought the game.

I've sent in a new support message.. but it's of course now at the bottom of the queue, and I can only assume may get bounced again?

Dude you can't blame it on the poor EB cashier...they are not the ones responsible and don't get paid enough to take your "choice words", if you are really that upset about the product then talk to Stardock and their customer service about how you could get your money back. No sense taking it out on some poor high-school kid that makes in a week what most of us make in a day.

Thank you Yarlen, I've sent an email off ^^

We thought that we had these issues fixed, but it looks like something else may be going on.

For all of you still having issues, please email your name, serial number, and info about your problem to [email protected].  As the subject, put exactly this:  Retail Sins Registration Problem

I will instruct the support staff to look at these immediately and start resolving them.

I appreciate the personal reply, but here is the response I had to send back in reference to your instructions on how to manually activate.

I disable my connection and run Sins. The program never attempts activation. In addition, I tried to run the Activate.exe directly, and it does nothing, no windows open, etc. The rest of the information in the web page you gave below doesn't pertain to Sins in any way I can see.

I also tried to go through the "Ironclad Online" menu option in the game to access both my existing account "fljeepguy" and to attempt to create an account. In all cases, it simply says that I've got the wrong version of Ironclad Online.

I'm getting very frustrated here. I have a fully licensed retail copy of the game that I paid good money for. I'm unable to activate it, nor can I access the program updates, other downloads, and other things that activation is supposed to provide. Since Best Buy has a draconian return policy, I'm now stuck with the game with no recourse but to try to deal with you to get it working.

How about throwing me a bone here and giving me some information that's actually helpful.

I also went to the support site and attached pictures of the Sins box and serial number sticker.

Edit: I attached the three photos to my response at stardock.helpserve.com. The response shows the attachments, but when I click the link to the attachments, the helpserve.com site simply times out and never shows them. I'm hoping you got them successfully.

I'd like to add my name to the list of people having this issue. I've actually had a few replies from [email protected], suggesting that I check my firewall settings, etc, but none of them have actually helped me register with ICO. (Incidentally, I did shut down all firewalls, even put myself on the routers DMZ. I don't, nor did I, believe it to be a router issue, but figured I'd at least rule it out.) I haven't heard back from support in several days, so I thought I'd add my name here.

emyln,

Check your e-mail too, you also should be all set to register now.