ICO lost my registration details

i still can log on but can't download any mods

from Sins Forums

how about this for weirdness...  I still have an account, i've updated to 1.03 but in My Account it shows as

no products being registred against my name - .. so wincustomise won't let me get real capital ships 1.03 for instance.

I've tried re-registering for within the game, but no joy.  Great !  Not!   :-[

Can someone pls have a look into it and give me my access back... now!#@!

technical
1,890 views 2 replies
Reply #1 from Sins Forums Top
Number one, your Ironclad account name is different from your Stardock one. Sadly, I've noticed the 1.03 update does eliminate these settings from the game. So if you don't remember your Ironclad username and password, you'll probably have to email Stardock and ask them to help you out.

Number two, I've noticed that every so often Stardock's websites show nothing for registrations if you try to view them via My Account - Registrations. I've personally opened a ticket with them on the issue, but so far they insist it's my browser (even though I've tried this on multiple browsers on multiple PCs). If you need your serials, just use Stardock Central (Tools - Lookup Serial Number) or the following link to have them emailed to you:

https://www.stardock.com/support/

-HM
Reply #2 from Sins Forums Top
Thanks for the info 'bout 1.03. I do hope someone from Stardock reads this and
hopefully fixes this stupid problem!
Ashes of the Singularity II