i think nobody really believes, that the support does not work, or that the developers dont read this forum.
this part of the support is way better as in other games (like ea games)
i think a lot of people are pissed, because you realeased the game too early, which i also cant understand at all. in a serious beta test you would have realized, that there are some major problems with this game and that it is not releaseable . you should have delayed the release for about one month and fix the worst bugs, but u decided not to and i think this will cost you a lot of money.
many people stop playing online, and online playing is the only thing, which will keep sins a seller. also it gave ironclad a very bad reputation. thats why i think your hasty release wasnt worth it, not for you and not for the players.
@vast majority dont have problem: well, in a multiplayer game it only needs one to have sync problem to f... it up for everyone.
@topic: i never every saw 200 or more people online. mostly its not even 100
@developers: as someone posted above: if u dare, make a poll and ask if someone didnt crash or disconnect within the last week playing online. i think the result will not be suprising
as for me. i am lucky. i dont minidumb. sometimes i drop (i get message disconnected from ironclad and i am out, but its not my internet) but doesnt happen often. still in every second or third game someone else drops or minidumps and all the others in the game are f...ed
my 3 cents