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MiskatonicFleet
MiskatonicFleet
Join Date 01/2009
0

I'm not allowed to play online?

January 16, 2009 8:04:02 AM from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

For whatever reason, everytime that I go to register my game, it informs me that I've been disconnected from Ironclad online, which really is quite strange, because I can't GET ON IT.  I've checked to make sure that firewall isn't the problem, and it isn't. 

Another problem, someone on this site is using my email address [email removed by moderator] so I had to use another e-mail to register.  When I click "send me my password" to have the pass sent to the e-mail, nothing gets sent.  I'm the only one with access to that e-mail address, so I can't even begin to figure out what the problem is.

technical
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MiskatonicFleet
Annatar11
Join Date 11/2006
+527
Reply #1 January 16, 2009 8:15:23 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

You'll have to contact [email protected] to get your e-mail stuff straightened out. However, for ICO, are you running v1.12? If you aren't, you will get the disconnected error.

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MiskatonicFleet
Crowsbane
Join Date 11/2008
+7
Reply #2 January 16, 2009 8:51:26 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Just to add : V1.12 can only be downloaded via impulse once you register your serial key

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MiskatonicFleet
mafutnyoas
Join Date 05/2008
+6
Reply #3 January 16, 2009 8:56:00 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Are the emails going to your junk folder? You might think thats a stupid question, but a lot of people forget to look. Its very common.

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MiskatonicFleet
MiskatonicFleet
Join Date 01/2009
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Reply #4 January 16, 2009 11:03:06 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

I haven't tried getting online since I updated, so I'll check that out.

And yes, I have checked my junk folder.

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MiskatonicFleet
kryo
Join Date 05/2003
+458 sdemployee
Reply #5 January 16, 2009 12:18:09 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

As Annatar said, support should be able to sort this out for you. For the future though, please don't post emails publicly, especially when discussing account details.

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MiskatonicFleet
MiskatonicFleet
Join Date 01/2009
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Reply #6 January 16, 2009 6:42:48 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Quoting kryo,
reply 5
As Annatar said, support should be able to sort this out for you. For the future though, please don't post emails publicly, especially when discussing account details.

I apologize, I was hoping someone who knew something would say something.  That's less likely to happen when my e-mail is "[email removed by moderator]" you know? 

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MiskatonicFleet
Annatar11
Join Date 11/2006
+527
Reply #7 January 16, 2009 9:04:36 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

There's nothing any of us can do Only support can figure out what's going on, and they prefer you don't post your email on the forums since it is a pretty important piece of your account

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