I'm fairly certain those are zeroes in the code, and make sure you put the dashes in.

Same problem I'm having. Won't let me even connect, let alone have the time to be disconnected.

Yeah, the game needs to be updated to work.

ok heres what you do. start the game from the hard drive, not from the disk. You have to be accessing it as administrator. the game gives you 4 options. choose update serial first. enter the serial in caps with dashes included. save the key then press the update game "button". enter the serial again. This time stardock will recognise the key.

Toss an email to [email protected] about it.