help with entrenchment download

from Sins Forums

ok so i'll tryin to download entrenchment from impulse now i try to download it at the end it cancels because it says not enough memory.... i have 199 GB free and also i downloaded the orginal sins with no problems and it runs fine..... i know i have enough memory but i dont know what the issue is

technical
2,195 views 9 replies
Reply #1 from Sins Forums Top

199 free on the C:\ drive?

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Reply #3 from Sins Forums Top

Please contact [email protected] about this.

Reply #4 from Sins Forums Top

Quoting kryo, reply 3
Please contact [email protected] about this.
End of kryo's quote

 

i just emailed them.  i was hoping i can get this fix without having to do so.  oh well its kind of frustrating just because i had to buy entrenchment twice and than this.  i dont know a whole lot about computers but i have no idea what the issue is and i was hoping alot of people had this problem and was an easy fix.

Reply #5 from Sins Forums Top

If you bought it twice then they should be able to refund you for one copy as well.

Reply #7 from Sins Forums Top

so i got a reply back on the 20th asking for some more information sent them the information they asked that day.... but than no reply back =( i'm so anxious to start playing entrenchment but this is just getting frustrating.....

Reply #8 from Sins Forums Top

Rocky, I caught a support tech on IRC and asked him to take a look at this thread, he said they need the following:

1) Impulse error log
2) The output of this batch file: http://sd.stardock.com/curthendzell/enumerate_impulse_settings.bat
3) Your dxdiag

Obviously I don't know what you sent and your emails with them, but here's how you get what you need:

1) Impulse error log - Start up Impulse and try to install Entrenchment. After you get the error, click on the blue ? icon in the very top right corner of Impulse and select View Error Log. You can copy/paste it into a text file and attach to your e-mail.

2) The batch file. Go to that URL and you will probably see a page with a bunch of text. Copy/paste that text into a plain text file (use Notepad) and save it as impulse_settings.bat. Make sure you give it the .bat extension when you're saving, don't leave it as a .txt. Save it somewhere like C:\ so you can find it easily, then double-click it in Windows explorer. It will create a file on your desktop (and it'll tell you that it created it), just attach it to the e-mail.

3) Dxdiag. Go to Start > Run and type in 'dxdiag' without the quotes. If you have Windows Vista, just type dxdiag into the search box when you go to Start. Hit enter and the program will run. Once it's done (the progress bar in the bottom left goes away) click "Save All Information" and leave the name as it is. Also attach that file to your e-mail.

 

That should be all they need.

Reply #9 from Sins Forums Top

i did

Quoting Annatar11, reply 8
Rocky, I caught a support tech on IRC and asked him to take a look at this thread, he said they need the following:

1) Impulse error log
2) The output of this batch file: http://sd.stardock.com/curthendzell/enumerate_impulse_settings.bat
3) Your dxdiag

Obviously I don't know what you sent and your emails with them, but here's how you get what you need:

1) Impulse error log - Start up Impulse and try to install Entrenchment. After you get the error, click on the blue ? icon in the very top right corner of Impulse and select View Error Log. You can copy/paste it into a text file and attach to your e-mail.

2) The batch file. Go to that URL and you will probably see a page with a bunch of text. Copy/paste that text into a plain text file (use Notepad) and save it as impulse_settings.bat. Make sure you give it the .bat extension when you're saving, don't leave it as a .txt. Save it somewhere like C:\ so you can find it easily, then double-click it in Windows explorer. It will create a file on your desktop (and it'll tell you that it created it), just attach it to the e-mail.

3) Dxdiag. Go to Start > Run and type in 'dxdiag' without the quotes. If you have Windows Vista, just type dxdiag into the search box when you go to Start. Hit enter and the program will run. Once it's done (the progress bar in the bottom left goes away) click "Save All Information" and leave the name as it is. Also attach that file to your e-mail.

 

That should be all they need.
End of Annatar11's quote

 

yeah thats the stuff they asked for on the 20th and that same day i sent them those three things.....  i sent the same email again to support today in case they didnt recieve the first one...