Serial number Problem, Please reply.

from Sins Forums

Hi, i baught the game used a year ago in a game store in paris. When i tryed registering the game it kept saying email does not math serial number, or something along those lines. I supose the previous owner registered it and now it dosent let me. Can somone help me from stardock or ironclad so i can register the game, and will buy the entrenchment update. Tks in advance

technical
1,082 views 2 replies
Reply #1 from Sins Forums Top

Email [email protected]

Those guys should be able to help you out.  Since you know the game was used, you may need to provide proof that you own it.  IIRC, a picture of the serial number and the box usually help with that.

Good luck.  They tend to be reasonable and respond relatively quickly.  ...I think they don't work weekends, though, so you might be out of luck until Monday or so.

Reply #2 from Sins Forums Top

The game licence states that it cannot be transferred. So if you DID buy the game second hand, technically uou are not allowed to use the serial number to login and get patches and play MP. If you are lucky Stardock and/or IC may help you out anyway.

As a general warning - don't buy PC games used and expect to be able to use the serials - it is becoming more and more common for this to be the case as products like Impulse allow a person to download the game - hence they can buy the game, register it and return/sell the box and get a free copy...

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