Sins of a Solar Empire Trinity Update Error

from Stardock Forums

So I'm trying to get Sins updated so that I can play online but when I try to download the update it gets to 100% and then gives me an error. All it says is Error: Unknown Problem, download did not complete. It says it is a small update to v.1.00.015 32MB. Is this not the right update or what should I do.

I have tried this a couple times now. I already tried going to preferences and reseting data.

9,746 views 7 replies
Reply #2 from Stardock Forums Top

I think impulse is having trouble installing the update, because I can find the files that it downloaded on my hardrive but I can't get it to install them into the exisiting Sins files. Is there anyway to get these files from that folder to the other one without having impulse install it that would work.

Siege of Centauri
Reply #3 from Sins Forums Top

You should probably put this in the technical section, you'll get a response from Stardock much faster. While you need impulse to download the files, I'm not sure if you need it to install it or not.

Reply #4 from Sins Forums Top

nope, Impulse is the only way

drop a line here if problems still continue

[email protected]

Reply #5 from Stardock Forums Top

If you have security software installed, it may be interfering with the download. Please try adding Impulse.exe as an exclusion within this type of software and then try the download again. If this does not help, please send us an email to [email protected] so we can work with you.

Reply #6 from Sins Forums Top

i tried this too. Nothing works. 

 

- Retrying...

- Error...

but paying for this junk works very well.

Reply #7 from Stardock Forums Top

Try the following within Impulse:

-Click the blue menu button in the upper left
-Choose 'Preferences...'
-Click the 'Reset Data' button
-Close impulse and relaunch it. You may notice a long update time, which is normal as it is rebuilding the deleted info.