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vonguard
vonguard
Join Date 04/2009
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Sins Trinity Not Launching

March 12, 2010 2:16:11 PM from Stardock ForumsStardock Forums

Bought this last week and it still won't launch the game. The selection window pops up, but no matter which expansion I choose, the screen goes black, waits a while, then drops to desktop with no error message.

 

I updated my nVidia drivers and windows xp.... Not sure what else to do.

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vonguard
vonguard
Join Date 04/2009
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Reply #1 March 13, 2010 11:08:54 PM
from Stardock ForumsStardock Forums

I've been checking other forums and elsewhere on the Web, and nothing is helping. I've installed this all from scratch on Impulse. I have error logs, but they're only machine readable... Not happy here.... Anyone at Stardock or Ironclad back from GDC yet?

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vonguard
vonguard
Join Date 04/2009
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Reply #2 March 15, 2010 4:02:15 PM
from Stardock ForumsStardock Forums

*Sigh*

 

Is there ANY resource for support on Sins? This forum is dead. There's nothing in Impulse for support. Iron Clad seems to be silent. I bought this game, and now I cannot play it. And there is absolutely 0 help from the developer or the publisher online. Not even a "FAQ". There is not even email address listed for email support.

 If yer gonna sell games online, you'd better have some fucking support available!

This is super duper frustrating, and the last time I will EVER buy anything on Impulse.

Thanks for staying on top of customer service, Brad.

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vonguard
Rosco_P
Join Date 07/2009
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Reply #3 March 15, 2010 6:38:41 PM
from Stardock ForumsStardock Forums

#1: Forums are not official support.  We come here to see what is happening in the community, and try to do as much as possible, but it's still not the be all end all.

#2: There are actually Sins specific forums that you may have better luck with in the future, as there is a very large player base for this game, and they're actually pretty quick to help new users: https://forums.sinsofasolarempire.com/

#3: Stardock closes down on the weekend (I'm not sure about IronClad, though), so keep that in mind in the future when posting and sending in support emails.

#4: Official support is done through email: [email protected] or [email protected]

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