Stolen Serial Number

from Sins Forums

I recently bought a retail version of Sins, but when I tried to update it wouldn't take my serial number.

 

So I contacted the tech team over at Stardock and got told that someone else was using my number, so they told me to send them photographic evidence of my serial number and the purchase of the game itself. I sent all that over, but now it's been over a week and I haven't got a reply. So I'm assuming it's been forgotten about, what do I do?

technical
4,342 views 13 replies
Reply #1 from Stardock Forums Top

What is your ticket #?  It's possible with all the images, the email may not have made it through.

Reply #2 from Sins Forums Top

You might also try contacting them on their IRC channel.

Server: irc.Stardock.com

Channel:  #stardock

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Reply #3 from Sins Forums Top

My ticket number is 

#CUZ-856514

 

I thought it may have not gone through too, which is why I sent it twice ;)

Reply #4 from Sins Forums Top

So, is this being looked at at all? Still no reply >.>

 

Normally I wouldn't mind, but I need the patch as I've got some game breaking bugs that I believe are fixed in patches (e.g. the late game slow-down).

 

I've ben dying to play a proper game of Sins for a few weeks now >.>

Reply #7 from Sins Forums Top

I think the last patch only fixed desync so it will work for Org trinity and a minor pirate thing. Everything in that mod should be compatible. What version are you at BTW?

I would try it. Mostly reduces model poly count and texture sizes.

Reply #9 from Sins Forums Top

Sooo still awaiting a reply for support, it's slowly getting to another full week with no reply.

 

Is this the service to expect and I should give up, or are they normally better than this?

Reply #10 from Sins Forums Top

Quoting themoob, reply 9
Sooo still awaiting a reply for support, it's slowly getting to another full week with no reply.

 

Is this the service to expect and I should give up, or are they normally better than this?
End of themoob's quote

they are normally better than this, I think the holiday weekend backlogged them a bit

Reply #11 from Stardock Forums Top

Sorry about the delay, we have been sorting through what came in while we were on vacation.  It actually looks like the images did make it through, they just didn't update the ticket so it didn't get put back in the queue.  It happens sometimes with large attachments.  Check your email, you should have some good news.

Reply #12 from Sins Forums Top

Aha all better, thankyou very much! 

 

And sorry for any harsh words, down in Australia I forget there's weird holidays going on elsewhere ;)

Reply #13 from Stardock Forums Top

Quoting themoob, reply 12
Aha all better, thankyou very much! 

 

And sorry for any harsh words, down in Australia I forget there's weird holidays going on elsewhere
End of themoob's quote

No worries, we've gotten much worse before. ^_^ Just glad you're up and running.