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jimmy3216
jimmy3216
Join Date 07/2010
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Can't install Trinity

July 13, 2010 10:37:39 PM from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

I just bought the retail version of trinity and when i put the cd in it would just take me to the original version of the game.  I also tried using the registration code put it kept saying i have an invalid code. Does anyone else have this problem?

technical
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jimmy3216
harpo99999
Join Date 02/2008
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Reply #1 July 13, 2010 11:18:54 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

jimmy, did you include the '-' when you entered the code?

this happened to me when I baught trinity, but I remembered  a post a while ago that had the code not being accepted, adnd it turned out that the ENTIRE code including the dashes IS VITAL.

hope this helps

harpo

 

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jimmy3216
jimmy3216
Join Date 07/2010
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Reply #2 July 13, 2010 11:20:56 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

ya i had the dashes in the code i tried both with and without and neither worked

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jimmy3216
harpo99999
Join Date 02/2008
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Reply #3 July 14, 2010 1:01:12 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

sorry but is sounds like you need to email support at stardock.com with scans of the case & receipt(s) to get this issue sorted

harpo

 

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jimmy3216
GoaFan77
Join Date 10/2008
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Reply #4 July 14, 2010 1:45:12 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Have you registered the game with impulse? If so do the expansions show up in the "Your Games" menu?

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jimmy3216
kryo
Join Date 05/2003
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Reply #5 July 14, 2010 11:14:06 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Please contact [email protected] about this. There have been some scattered reports of bad keys in a particular run of trinity boxes so they should be able to get this sorted out for you.

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