Udating to Limited Edition

August 17, 2010 4:05 PM from

When upgrading to the LE version, it will not let me check out, stating I must have the pre-requisite (Elemental Retail). I have already purchased this many months ago.

Any assistance is welcomed.

Thank you.

elemental

11,959 views 6 replies

Reply #1 August 17, 2010 4:21 PM from

Elemental Forums Top

Best bet is to contact sales directly either by phone or vie email..

This link will get ya started.. https://www.stardock.com/support/

Reply #2 August 17, 2010 4:43 PM from

Elemental Forums Top

What he said. You can also email [email protected] directly. If it's giving you an error like that, you'll need to contact them to sort it out.

Reply #3 August 17, 2010 4:45 PM from

Elemental Forums Top

Much obliged.

Reply #4 August 17, 2010 5:32 PM from

Elemental Forums Top

It was an unintended side effect of turning off the beta access. It'll be fixed either later tonight or tomorrow morning and you'll be able to get the LE if you had a registration on your account from the beta already.

Reply #5 August 17, 2010 5:44 PM from

Elemental Forums Top

Stardock Support Staff Nakor FTW!

Reply #6 August 18, 2010 11:29 AM from

Elemental Forums Top

All better now and upgraded. Thanks again.

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