Hello lucky players Sins of a Solar Empire. Excuse me but my English is not very good.
I come to you to express my deep disappointment on this game and him technical service .... In fact I bought this game last September, a machine running correctly:
2.40GHz Intel Core 2
4 Ghz RAM
Ati Radeon HD5770
Samsung 1TB hard drive
Windows Vista Pro SP2
I've been three months almost never able to play ... I frequently MiniDump in the game, After extensive research on the internetafter many fruitless searches on the internet and unnecessary handling.... With much patience I contacted the technical support of the game, message after message, no solution was given me.
This is not because they have had to explain very specifically when these problems have provided all the requested files, or even to have been specifically multiple backup that would have allowed the designers to solve the troubles.
And since then? Nothing! Really nothing! The service has never contacted me and I just do not always play the game properly
What lesson learned? I would have done better to illegally download the game? It would have to avoid a disappointment to 30 euros ... Thank you very much for this beautiful game unusable, though! I just play FREESBY with the cd-rom.
I copy / paste the last date of support responses:
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Message du 10/09/10 10:12
> De : "Paul Schuegraf"
> A : "xxxxxxx"
Hi Kevin,
I apologize for the delay. I am passing on a request to have this patched and released.
Paul
On Sun, Sep 19, 2010 at 08:23, xxxxxxxxxx <[email protected]> wrote:
Hello,
12 days later... What news for my problems of minidump on sins of a solar empire trinity ? I'm beginning to lose hope of one day playing my game purchased 30 euros.
what are doing your services? Many players complain on the internet minidump of sins of solar empire version trinity. When do you doing a patch to fix this bug?
we are not in your team of developement but many players have already isolated the origin of the problem, the explosion of the space shuttle Admiral cause the minidump, it's time to acting accordingly now! will we advising on the forums for players not to buy your game because we can't play to the game ?
Regards.....
> Message du 07/09/10 20:12
> De : "Paul Schuegraf"
> A : "xxxxxxx"
> Copie à :
> Objet : Re: Problem "MINIDUMP" sins of solar empire : trinity
>
> Thanks for the minidump files, I am passing them on to Stardock who are handling support for Trinity.
>
Paul
>
>
On Thu, Sep 2, 2010 at 13:37, <XXXXXXX> wrote:
>
> Hello,
Excuse me first because I'm French and my English was not very good. I bought your game « Sins of the solar empire – Trinity » there three day and I have few « minidump » during parts. My graphics card drivers and other components of my computer are updated and my windows too. I reinstalled the game three times and I updated with « Impulse ».
By chance I have a backup of the game just before a crash minidump, it allowed me to make many heads, including changing the resolution or settings, but whatever happens it seems minidump.
>
> I had this message attached some minidump files and a dxdiag and the backup of my game just before the mini-dump. It occurs less than one minute after the attack on a large base of pirates (many spaceships present).
P.s. : My serial number of game is « XXXXXXXXXXXX »
>
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pretty nice work paul and test of patience for me... And now what can i do ?
