Hi daniel jones ,
We've recieved your concern and will address it as soon as possible.
-If you find Sins or Entrenchment is crashing frequently, try reducing your texture detail until it stops. The majority of crashes are caused by running out of video memory.
-If you have a problem with your Stardock Account, lost serial keys, installation, or the Sins Launcher please write firstname.lastname@example.org.
-If you have a problem with your Ironclad Online (ICO) account you've reached the right place and we'll address it asap. If you haven't sent it already, we'll need your cd key and a list of guesses at your username or password. We'll be automating this process soon.
-If you crash in any form, we'll need your cd key, any associated minidumps, your dxdiag info and any other info you can provide.
-Here's how you retrieve the DxDiag document:
-To run the DirectX diagnostics tool: Press 'Start' and select 'run'. Type dxdiag in the text field and Click "OK". When you do this, a window will pop up.
Click the "Save All Information" button, located in its lower right corner.
-If ICO is telling you that you have the wrong version, you need to update your Sins to the recently released 1.181 version (or Entrenchment 1.041) by clicking "Download Updates" on the main menu or going directly to Impulse (link below).
-If you aren't able to load the game or it crashes right away you probably need to uninstall Sins, manually delete everything in the Sins directory and install directly from Impulse (You can get this from http://impulsedriven.com/).
-On some systems having both the demo and the full version of Sins installed will cause problems. Uninstall the demo to resolve any issues.
-If you keep crashing from the same save game, it is probably corrupt. Please send us the save game along with your dxdiag and the associated minidump.
-Always make sure your video and sound drivers are up to date and any mods you are using are valid for the current version.
-The general technical FAQ may also help: https://forums.sinsofasolarempire.com/174432
Here is the response I got, lol, i guess its something........