So, if i understand your post correctly, you installed trinity, and are then downloading the patchs?
The easy answer is ofcourse, support@stardock.com...
But... I think you should try uninstalling the game, and redownloading directly from impulse. and not installing from the disks.
If that doesnt work, try that email address.
and ignore everything that goreshnub said.
(and goreshnub, have you tried a fresh download of impulse? if your version is 3 years old, there is a good chance that its so old, that the servers just dont recognize it enough to bother updating it. If not, may i suggust also pointing you to that email address. )
edit: hmmm... just saw your other posts. did you try disabling all your security stuff (and the windows secruity stuff) like kitkun suggusted? Are you on wireless? you might want to try a hardline.