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nmoffet
nmoffet
Join Date 12/2012
0

support is ignoring me

January 10, 2013 9:35:06 PM from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

I have had SINS trinity for years now and no problems. I recently had to reformat my hard drive and reinstall everything. SINS is crashing on me. I opened a support ticket and was told to uninstall and download a updated game. I was asked for my key so it could be regestered. I sent it on Dec. 13. It is now almost a month later and still no responce. My game is not registered. I have sent 2 follow up messages but no responce.

technical
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nmoffet
kryo
Join Date 05/2003
+458
Reply #1 January 10, 2013 10:01:05 PM
from Stardock ForumsStardock Forums

Support is currently backed up due to the holiday. Please also note that the support queue sorts in order of least recent activity, so sending additional mails resets your place in line as well. If you post your ticket number though someone should be able to check its status.

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nmoffet
nmoffet
Join Date 12/2012
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Reply #2 January 10, 2013 11:32:54 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

case 92343

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nmoffet
Neil Banfield
Join Date 04/2001
+1139 sdemployee
Reply #3 January 11, 2013 7:12:35 AM
from Stardock ForumsStardock Forums

Quoting nmoffet,
reply 2
case 92343

That doesn't look like a stardock support ticket ID.  They usually start with some letters.

What e-mail address did you contact regarding your problem?

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nmoffet
ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #4 January 11, 2013 8:48:09 AM
from Stardock ForumsStardock Forums

Hi.

I see no ticket for you nor do I see a purchase of Sins associated with the email you use in the forums.

More information might be helpful.

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nmoffet
nmoffet
Join Date 12/2012
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Reply #5 January 11, 2013 11:54:53 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

origional support auto reply e-mail.

my email is [email protected]

 
 
Thank you for your message. We have received it and will get back to you as soon as possible.   
We use FogBugz to keep track of our incoming email. You can check the status of your message at the following URL:   http://fogbugz.stardock.com/default.asp?92343_19idtgie8jo9loqo  
 You may want to save your case's tracking ticket: 92343_19idtgie8jo9loqo  
 Please reply to this message if there's anything else we can do for you.    
 -- sins support [email protected] --------------------------------------------------------------------------- Powered by FogBugz from Fog Creek Software. http://www.fogcreek.com/FogBugz
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nmoffet
ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #6 January 13, 2013 12:48:45 PM
from Stardock ForumsStardock Forums

You should be emailing [email protected], not [email protected]

They get routed differently.

Having said that  . . the issue is fixed.

You can access your registrations and download links by logging in with your Stardock account at https://store.stardock.com/myaccount/products or installing through Stardock Central (currently in beta but available at https://www.stardock.com/products/stardockcentral/ ).

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