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mutterfudder
mutterfudder
Join Date 03/2010
0

no help from stardock

August 9, 2013 6:15:56 PM from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Have the digital download of Trinity. Shows up on the Gamestop " my games section " on my laptop.

I want to download on my other laptop so me and my sons can play together.
When I pull up the Gamestop on the other laptop no game shows up in the " my games section ".

I have sent E-mails with no reply. Called the phone number many times but can't get anybody to answer. [e classic][/e]

Anybody got any ideas of a solution?

Please don't just give me the email address of Stardock and say that can fix it. [e classic][/e]

technical
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mutterfudder
Rovert10
Join Date 06/2011
+19
Reply #1 August 9, 2013 6:18:27 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

There's no other solution but to wait for Stardock support service to respond to your email. Just send the one email and wait.

I am sorry. What can a bunch of players do to solve something that's clearly on the side of sales of a company?

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mutterfudder
mutterfudder
Join Date 03/2010
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Reply #2 August 9, 2013 6:26:43 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

thank you

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mutterfudder
kryo
Join Date 05/2003
+458
Reply #3 August 9, 2013 7:55:21 PM
from Stardock ForumsStardock Forums

What is your support ticket number and when did you submit it?

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mutterfudder
mutterfudder
Join Date 03/2010
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Reply #4 August 11, 2013 3:02:06 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Quoting kryo,
reply 3

What is your support ticket number and when did you submit it?

 

I don't know what a "support ticket number " is.

I just sent e-mails.

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mutterfudder
Pupetier
Join Date 10/2009
+27
Reply #5 August 11, 2013 4:11:55 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

When you send email you receive a reply with support ticket number....

Keep in mind that if you send another email before you receive official reply (not one that gives you ticket number) you fall back to being last in the line....

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mutterfudder
mutterfudder
Join Date 03/2010
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Reply #6 August 11, 2013 5:07:37 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

 

OK!

Got it to download and ran into another problem! [e digicons]:rolleyes:[/e]

When trying to start the game it ask for the serial number, when given it says the account is already used by another account. [e digicons]>[/e]

 

Ticket ID #EFY-435-29078

 

Went through stardock.com this time rather than a general e-mail.

Hey, I didn't know. [e digicons]:blush:[/e]

Anyway, see how long it takes to get a reply. [e digicons]<_<[/e]

 

Thanks for the help! [e classic][/e]

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mutterfudder
mutterfudder
Join Date 03/2010
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Reply #7 August 14, 2013 10:04:48 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

They fixed it! [e digicons][/e]

Kudos! [e digicons]:thumbsup:[/e]

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mutterfudder
Pupetier
Join Date 10/2009
+27
Reply #8 August 14, 2013 11:01:38 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

I don't have experience with other game studios but what I hear from others Stardock is one of best if not the best in these regards. 

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mutterfudder
ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #9 August 14, 2013 12:17:33 PM
from Stardock ForumsStardock Forums

We try. 

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mutterfudder
mikefacciola
Join Date 03/2009
+12
Reply #10 August 15, 2013 12:04:09 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

+1 For stardock support

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