Can't download "Intrigue" DLC; directed back to Stardock

I just purchased the "Intrigue" DLC, but when I go to download it, I get a screen with an errormessage referring me back to Stardock. Stardock refers me to a variety of resources (including this forum) which so far hasn't revealed diddly-squat.

Recommendations? Thanks.

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Island Dog

Join Date 06/2003

+1046

Where did you purchase from?

If you purchased from us, you can get your Steam key from your Stardock account. You would then need to enter it into Steam.

http://download.stardock.com

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When I navigate to my account using the link you provided and my existing password, it shows no orders. However, I recently ordered (and paid for) the Intrigue expansion for GalCiv III. I have the product key, but when I go to download it, I get an error message directing me back to Stardock. So far I can't find anything in this forum or elsewhere that discusses this type of download failure.

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Island Dog

Join Date 06/2003

+1046

There are no orders associated with this account. If you paid via PayPal it could possibly be under that address.

If that's the case, you would need to merge those accounts: https://forums.stardock.com/486311/accounts-and-activation-support-faq#mergeaccounts

Otherwise, where are you trying the game from? You have to install via Steam.

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