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SchismNavigator
SchismNavigator
Join Date 06/2012
+165 sdemployee

Offworld Trading Company and Dead Man’s Draw Promotions

February 4, 2020 12:06:29 PM from Stardock Games ForumsStardock Games Forums

We have important news about the promotions for Offworld Trading Company and Dead Man’s Draw that were being run here.

Due to high demand we have had to take the promotion down for now. We hope to be able to resume the promotion soon, but we do not currently have an exact date for when that happen.

FAQ

Q: I got my link but no key. Where is my key?
A: Unfortunately, we currently have no keys left, even if you managed to get your link in time.

Q: My old Stardock account does not seem to be working.
A: Please see our Activation and Account Support FAQ.

Q: When will you be giving out keys again?
A: We are working on returning the promotion but have no date for that yet.

Q: When the promotion is back will it be the same link?
A: Most likely, though we may also make some changes to help deal with higher volume of traffic.

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SchismNavigator
Rathi2281
Join Date 02/2020
+1
Reply #1 February 4, 2020 12:20:03 PM
from Stardock Games ForumsStardock Games Forums

So, what about all the people that GOT the link but DON'T got the key? You don't care about them at all? They won't get the key at first when you start new promotion?

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SMUCKEY4797
Join Date 02/2020
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Reply #2 February 4, 2020 6:25:40 PM
from Stardock Games ForumsStardock Games Forums

Yes ! I got the mail confirmation after 2 days   

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thunderdome2020
Join Date 02/2020
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Reply #3 February 5, 2020 4:16:27 AM
from Stardock ForumsStardock Forums

I got my confirmation e-mail at febr. 3. 2:41 am but the "Validate and Get Key" link never worked.

First it said an unknown error happened and try again later. Then it's just error 403.

You should have stopped the event the moment the keys were gone.
This behavior is not cool!

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pl9590
Join Date 02/2020
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Reply #4 February 5, 2020 5:46:05 AM
from Stardock Games ForumsStardock Games Forums

Well since you locked this thread https://forums.offworldgame.com/498489/page/2/#3769547

I hope you give us updates in your thread @SchismNavigator. Hopefully the key problem gets fixed soon because it's still error 403 for me right now.

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leec8569
Join Date 02/2020
0
Reply #5 February 5, 2020 5:11:33 PM
from Stardock ForumsStardock Forums

https://www.steamgifts.com/discussion/DM5GS/free-offworld-trading-company#UeQz2YH

SchismNavigator

We are aware of issues with the website and will be investigating on Monday. Likely cause is just too many people overwhelming the service. Yes, we were contacted about "bots" but no evidence was given.

Depending on what is found we may need to take the promotion down at least temporarily. The promotion itself was never intended for this kind of traffic though it has no availability limit. I will post again here when I know more.

Edit: We are now investigating.

So I guess there was a limit? Or are you not out of keys? I'm confused and after some back and forth with the Stardock Support Manager, he had no answers for me and directed me back here.

Thanks

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GinMD
Join Date 02/2020
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Reply #6 February 5, 2020 6:15:08 PM
from Stardock Games ForumsStardock Games Forums

Yes, those who went through the process and have been checking the validation link repeatedly to see if the page is working again should be on the top of the list for when the offer returns (which I have my doubts will ever happen).  Speaking of the validation link, the page it leads to says nothing about this offer being shut down, it just says to try again later.  Why would you do that when you know you're not going to follow through?  The only reason I know the offer is dead is because I happened to see the title of this thread in the "active discussions" area in the corner so I clicked on it.  I understand this was an "oops" and maybe a bit of a costly one, but at least be up front about it.

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thunderdome2020
Join Date 02/2020
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Reply #7 February 6, 2020 3:48:39 AM
from Stardock ForumsStardock Forums

Yes, the validate link is back to this:
Why don't you just say it's over?
Also writing an e-mail to support@stardock.com is pointless since all I get is an auto response saying they'll essentially ignore my e-mail.

You know what you should do?
Simply open the game up at steam for a few days so anyone can claim a free copy who owns certain games from you.
This way you don't need costly server upgrade. Your reputation gets restored and we get what you promised. Everybody happy!
(and don't forget to include the trading cards!)

An error occured.

Sorry, there was an unexpected error processing your request. Please try again later.

If this problem continues please contact support@stardock.com for assistance.

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SchismNavigator
SchismNavigator
Join Date 06/2012
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Reply #8 February 7, 2020 2:01:45 AM
from Stardock Games ForumsStardock Games Forums

We are still working on this. Updates when they are available.

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pl9590
Join Date 02/2020
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Reply #9 February 7, 2020 8:29:59 PM
from Stardock Games ForumsStardock Games Forums

OK I checked the link for Offworld Trading Company again and it gave gave me the multiplayer client key. I thought it would've been the single player part to be honest...

Dead Man's Hand link has reverted to 

An error occured.

Sorry, there was an unexpected error processing your request. Please try again later.

If this problem continues please contact support@stardock.com for assistance.

And I already have the same experience as Thunderdome2020. I emailed support@stardock.com twice and just got the same useless auto response telling me the issue will be ignored.

 

Looking forward to the fixes @SchismNavigator

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Rathi2281
Join Date 02/2020
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Reply #10 February 8, 2020 3:51:47 AM
from Stardock Games ForumsStardock Games Forums

Same here. I got the key for Offworld Trading Company, but not for Dead Man's Hand.

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Rathi2281
Join Date 02/2020
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Reply #11 February 11, 2020 3:51:28 AM
from Stardock Games ForumsStardock Games Forums

Quoting SchismNavigator,
reply 8

We are still working on this. Updates when they are available.

Any news?

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SchismNavigator
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Reply #12 February 11, 2020 8:23:37 AM
from Stardock Games ForumsStardock Games Forums

Quoting Rathi2281,
reply 11


Quoting SchismNavigator,
reply 8

We are still working on this. Updates when they are available.



Any news?

Not yet.

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CMA6070
Join Date 02/2020
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Reply #13 February 14, 2020 11:05:37 AM
from Stardock ForumsStardock Forums

Same here, I get email 1am at night, later I go to work so after I back it was over :/

 

But at least they're planning to fix this somehow, hopefully soon:)

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Rathi2281
Join Date 02/2020
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Reply #14 April 8, 2020 2:48:47 AM
from Stardock ForumsStardock Forums

Quoting SchismNavigator,
reply 8

We are still working on this. Updates when they are available.

Any news? Two months have passed...

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