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BONEHEADdb
BONEHEADdb
Join Date 10/2004
+108

You are currently at your download limit. (31 / 30)

June 30, 2020 10:53:35 PM from WinCustomize ForumsWinCustomize Forums

I don't think so. I've downloaded one cursor in the last 7 years.

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BONEHEADdb
RedneckDude
Join Date 04/2009
+2197
Reply #1 June 30, 2020 11:56:52 PM
from WinCustomize ForumsWinCustomize Forums

Good to see you, Boney.  Been a while.  Hopefully you'll get this sorted once Stardock is back from vacay.

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BONEHEADdb
basj
Join Date 03/2001
+1556 sdemployee
Reply #2 July 1, 2020 12:06:02 AM
from Stardock ForumsStardock Forums

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Do note that Stardock is on Summer vacation, respond would be slow. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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BONEHEADdb
BONEHEADdb
Join Date 10/2004
+108
Reply #3 July 1, 2020 9:50:07 AM
from WinCustomize ForumsWinCustomize Forums

Summer vacation? In the middle of a world wide crisis? Sounds like Congress.

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BONEHEADdb
sdrohan
Join Date 10/2012
+690 sdsupport
Reply #4 July 1, 2020 12:51:01 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

Please clear your browser cookies, log out \ in, and try again.

Sean Drohan
Stardock Support Manager

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BONEHEADdb
BONEHEADdb
Join Date 10/2004
+108
Reply #5 July 13, 2020 5:36:36 PM
from WinCustomize ForumsWinCustomize Forums

I updated may subscription June 26 and I am still listed as "past customer". 

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sdrohan
Join Date 10/2012
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Reply #6 July 14, 2020 9:49:26 AM
from Stardock ForumsStardock Forums

Quoting BONEHEADdb,
reply 5

I updated may subscription June 26 and I am still listed as "past customer". 

If you did so, it was not under the email address your userName here is under - perhaps you did it under a different email address, on you use for PayPal for example.

Please PM me that email address, do not post it here in the forums.

Sean Drohan
Stardock Support Manager

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GregII
Join Date 02/2005
+23
Reply #7 July 17, 2020 2:40:16 PM
from WinCustomize ForumsWinCustomize Forums

Same problem here.  What is the problem?

 

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Island Dog
Join Date 06/2003
+1046 sdemployee
Reply #8 July 17, 2020 3:44:18 PM
from Stardock ForumsStardock Forums

Clear your browsers cache and cookies, and make sure you are not using any Insider builds of any browser.

 

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GregII
Join Date 02/2005
+23
Reply #9 July 17, 2020 4:09:37 PM
from WinCustomize ForumsWinCustomize Forums

Already done.  No change.

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GregII
Join Date 02/2005
+23
Reply #10 July 20, 2020 11:07:18 AM
from WinCustomize ForumsWinCustomize Forums

Would sending you more money fix the problem?  Thanks.

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BONEHEADdb
Island Dog
Join Date 06/2003
+1046 sdemployee
Reply #11 July 20, 2020 11:37:37 AM
from WinCustomize ForumsWinCustomize Forums

Quoting GregII,
reply 10

Would sending you more money fix the problem?  Thanks.

I don't show you as a subscriber or an active customer. Normally, that's going to implement download caps.

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BONEHEADdb
GregII
Join Date 02/2005
+23
Reply #12 July 20, 2020 12:25:56 PM
from WinCustomize ForumsWinCustomize Forums

After over fifteen years here and hundreds of dollars spent, I have never had a download limit.  Look at what I have purchased over the years.  Today I have a download limit?  So you do want more money.  Just tell me what you want me to spend it on to keep you happy and I will comply.  Thanks.

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GregII
Join Date 02/2005
+23
Reply #13 July 21, 2020 9:15:26 AM
from WinCustomize ForumsWinCustomize Forums

Hi!  Anybody home?  Thanks.

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BONEHEADdb
sdrohan
Join Date 10/2012
+690 sdsupport
Reply #14 July 21, 2020 9:48:02 AM
from Stardock ForumsStardock Forums

Quoting GregII,
reply 12

After over fifteen years here and hundreds of dollars spent, I have never had a download limit.  Look at what I have purchased over the years.  Today I have a download limit?  So you do want more money.  Just tell me what you want me to spend it on to keep you happy and I will comply.  Thanks.

A wincustomize subscription would work to eliminate caps and ads:

https://www.wincustomize.com/account/new

Sean Drohan
Stardock Support Manager

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BONEHEADdb
GregII
Join Date 02/2005
+23
Reply #15 July 21, 2020 10:24:17 AM
from WinCustomize ForumsWinCustomize Forums

Yes, it would.  Why now after fifteen years?

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GregII
Join Date 02/2005
+23
Reply #16 July 21, 2020 10:47:47 AM
from WinCustomize ForumsWinCustomize Forums

https://store.stardock.com/myaccount/products/

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sdrohan
Join Date 10/2012
+690 sdsupport
Reply #17 July 21, 2020 11:13:48 AM
from Stardock ForumsStardock Forums

Quoting GregII,
reply 15

Yes, it would.  Why now after fifteen years?

I cant be certain but there has been some cleanup recently on how WC was verifying that access levels were correct.

Sean Drohan
Stardock Support Manager

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Island Dog
Join Date 06/2003
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Reply #18 July 21, 2020 11:23:29 AM
from Stardock ForumsStardock Forums

If you purchase a product (such as WindowBlinds), you get one year of unlimited downloads. The same goes for a WC sub. Also, if you have an active Object Desktop membership.

After that time your account reverts back and you will be subject to download caps. 

 

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LightStar
Join Date 12/2002
+1490
Reply #19 July 21, 2020 11:48:05 AM
from WinCustomize ForumsWinCustomize Forums

Quoting Island Dog,
reply 18

If you purchase a product (such as WindowBlinds), you get one year of unlimited downloads. The same goes for a WC sub. Also, if you have an active Object Desktop membership.

After that time your account reverts back and you will be subject to download caps. 

 

 

Hmmmm, so you are saying that since I have an Object Desktop Subscription I don't need a WC subscription Spencer? I have been purchasing both for many years.   

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Island Dog
Join Date 06/2003
+1046 sdemployee
Reply #20 July 21, 2020 12:41:49 PM
from WinCustomize ForumsWinCustomize Forums

WC sub includes ad-free, unlimited downloads, master skin discounts, etc.

Having an active product: unlimited downloads for a certain time.

 

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GregII
Join Date 02/2005
+23
Reply #21 July 21, 2020 12:55:39 PM
from WinCustomize ForumsWinCustomize Forums

Not true.  That has never been true.  I have always had unlimited downloads.

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GregII
Join Date 02/2005
+23
Reply #22 July 21, 2020 6:58:29 PM
from WinCustomize ForumsWinCustomize Forums

So, when did this change?

 

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Jafo
Join Date 03/2001
+1761 sdemployee
Reply #23 July 21, 2020 8:17:27 PM
from WinCustomize ForumsWinCustomize Forums

Quoting GregII,
reply 22

So, when did this change?

 

A few years ago.  Purchasing a product is often a one-time thing, however server/band-width costs are on-going.

An on-going use of a service really needs to be balanced by an on-going subscription, otherwise access limits need to apply...

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Dcrew57
Join Date 09/2007
+150
Reply #24 July 21, 2020 8:21:33 PM
from WinCustomize ForumsWinCustomize Forums

Quoting BONEHEADdb,
reply 5

I updated may subscription June 26 and I am still listed as "past customer". 
I had to change my status thru joeuser i believe.

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GregII
Join Date 02/2005
+23
Reply #25 July 22, 2020 10:42:45 AM
from WinCustomize ForumsWinCustomize Forums

And this takes how long?

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