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VArterJr
VArterJr
Join Date 09/2002
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SoundPackager sounds keep getting reset to Windows 10 defaults

August 28, 2020 10:16:28 AM from Stardock ForumsStardock Forums

SoundPackager sounds keep getting reset to Windows 10 defaults. It seems that I can't seem to keep the SoundPackager theme I choose "loaded" and that after a few days or boots the sounds get reset. It's really annoying. Has anyone else seen that? FYI, right now I'm using Star Trek Beeps, Chirps, and Warbles, but it seems to happen with all themes. Windows 10 2004 19041.450.

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VArterJr
basj
Join Date 03/2001
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Reply #1 August 28, 2020 10:44:59 AM
from Stardock ForumsStardock Forums

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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VArterJr
AzDude
Join Date 11/2002
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Reply #2 August 28, 2020 11:19:34 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues.

Try uninstalling and reinstalling from your account page https://store.stardock.com/myaccount/products/

Reboot and test .

Then report back please .


AzDude
Stardock Community Assistant

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VArterJr
VArterJr
Join Date 09/2002
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Reply #3 August 28, 2020 12:37:04 PM
from Stardock ForumsStardock Forums

I've done that a few times to test. Still happens. I just can't put my finger on the "event(s)" that cause it. Just seems that one day the old Windows sounds are there and I have to go into SoundPackager to re-set my theme. Let me play around with a few more tests.

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VArterJr
AzDude
Join Date 11/2002
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Reply #4 August 28, 2020 12:53:53 PM
from WinCustomize ForumsWinCustomize Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
Stardock Community Assistant

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VArterJr
sdrohan
Join Date 10/2012
+645 sdsupport
Reply #5 August 28, 2020 2:57:08 PM
from WinCustomize ForumsWinCustomize Forums

Hello,

Sorry to hear you are having trouble.

SoundPackager changes the actual Windows registry entries for system sounds.  If you have any product, or Windows setting, that resets them, that would be the likely cause.  Perhaps even Windows account syncing?

Sean Drohan
Stardock Support Manager

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VArterJr
VArterJr
Join Date 09/2002
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Reply #6 August 31, 2020 9:44:14 AM
from Stardock ForumsStardock Forums

I thought about setting sync, but I have the same theme on both my desktop and laptop. I'm wondering if Windows updates cause it. I'll let you know then next patch that I get. I work for Microsoft, but I'm not currently on early builds. Just standard Win 10 2004.

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