Multiplicity 4 KVM Pro Upgrade don't see it in my history

from Stardock Forums

Hello, I purchased the software

Multiplicity 4 KVM Pro Upgrade

, but I don't see it in my history. After the purchase, I could see the download link and the key, but once I closed the window, I was no longer able to access them.

Stardock Software Multiplicity Type: Question
170 views 4 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Just to be sure with your issue, have you check if Multiplicity 4 KVM Pro listed in here: https://store.stardock.com/myaccount/products. Check that link and reply back if it does not show up in there.

Thank you,
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Hello, unfortunately I only see Multiplicity 3, not the new one I purchased; I can see the transaction on PayPal, but there is no key or download here.

Under Order History, the last transaction is from the year 2025.

Siege of Centauri
Reply #3 from Stardock Forums Top

Perhaps it is an account issue, Please raise support ticket using the link below, use the product not receive option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant