SDC crashes when installing Altarian Prophecy Beta

December 20, 2003 1:11 AM from

When I try to install the beta SDC crashes.

JavaCodeToad

Here is the smart exception

Stardock SmartException Logging Information
-------------------------------------------

OS Version : Windows XP
Video Card : NVIDIA GeForce4 Ti 4200
Application Exception code: C0000096 PRIV_INSTRUCTION
Crash Addr: 002E7268 02:0264D274 $

Processor Registers (x86):
EAX:00000044
EBX:00000000
ECX:0264D4F8
EDX:7FFE0304
ESI:73DD8E76
EDI:0264D6B4
CS:EIP:001B:002E7268
SS:ESP:0023:0264D644 EBP:0264D66C
DS:0023 ES:0023 FS:0038 GS:0000
Flags:00010A07

Current Application Call Stack:

Addr Frame Logical addr Module Name
---------------------------------------------
002E7268 0264D66C 0000:00000000
77D4C675 0264D6D8 0001:0000B675 C:\WINDOWS\system32\USER32.dll
77D4C4E4 0264D720 0001:0000B4E4 C:\WINDOWS\system32\USER32.dll
77D4C6D1 0264D764 0001:0000B6D1 C:\WINDOWS\system32\USER32.dll
77D43B1F 0264D7CC 0001:00002B1F C:\WINDOWS\system32\USER32.dll
77D45B2C 0264D7FC 0001:00004B2C C:\WINDOWS\system32\USER32.dll
77D45F73 0264D81C 0001:00004F73 C:\WINDOWS\system32\USER32.dll
66027B85 0264D844 0001:00026B85 C:\Program Files\Stardock\Object Desktop\WindowBlinds\WBlind.dll
6660411D 0264D860 0003:0000111D C:\Program Files\Stardock\Object Desktop\WindowBlinds\wbhelp.dll
73DD20F2 0264D880 0001:000010F2 C:\WINDOWS\System32\MFC42.DLL
73DD1902 0264D920 0001:00000902 C:\WINDOWS\System32\MFC42.DLL
73DD1CEA 0264D940 0001:00000CEA C:\WINDOWS\System32\MFC42.DLL
73DD1C73 0264D9A0 0001:00000C73 C:\WINDOWS\System32\MFC42.DLL
73DD1BFB 0264D9BC 0001:00000BFB C:\WINDOWS\System32\MFC42.DLL
73DD1BBA 0264D9E8 0001:00000BBA C:\WINDOWS\System32\MFC42.DLL
77D43A50 0264DA14 0001:00002A50 C:\WINDOWS\system32\USER32.dll
77D43B1F 0264DA7C 0001:00002B1F C:\WINDOWS\system32\USER32.dll
77D444F5 0264DAD0 0001:000034F5 C:\WINDOWS\system32\USER32.dll
77D44525 0264DAF8 0001:00003525 C:\WINDOWS\system32\USER32.dll
77F75DA3 0264DB58 0001:00024DA3 C:\WINDOWS\System32\ntdll.dll
77D4E570 0264DBB4 0001:0000D570 C:\WINDOWS\system32\USER32.dll

Debug information for each stardock app follows ....

357 views 17 replies

Frogboy

Join Date
Mar 13, 2001 +2438

…

Reply #1 December 20, 2003 1:15 AM from

Stardock Forums Top

Which version of SDC you running?

Reply #2 December 20, 2003 1:17 AM from

Stardock Forums Top

1.21.241 build 37

JavaCodeToad

Frogboy

Join Date
Mar 13, 2001 +2438

…

Reply #3 December 20, 2003 1:19 AM from

Stardock Forums Top

What OS you running?

Frogboy

Join Date
Mar 13, 2001 +2438

…

Reply #4 December 20, 2003 1:20 AM from

Stardock Forums Top

That seems to be the right build btw.

Let's see what happens if you install SDC new:

http://mi.stardock.com/private/sdc121_remove.exe

This won't mess up your existing installs.

Frogboy

Join Date
Mar 13, 2001 +2438

…

Reply #5 December 20, 2003 1:21 AM from

Stardock Forums Top

Grr. Need to learn to read better. I see your OS info now at the top. Okay, I'm going to be dfor tongiht but if you could install the version from that link and tell me if it fixes it or not that woudl be great. Thanks!

Reply #6 December 20, 2003 1:32 AM from

Stardock Forums Top

Downloaded and reinstalled. No luck same error.
In case this helps.
win xp home
asus a7n8x deluxe
barton 2600
1 gig memory
directx 9b

JavaCodeToad

Reply #7 December 20, 2003 3:38 AM from

Stardock Forums Top

Observation: all the SDC problem logs appear to be NVidia cards..... (me too!)

Alex

~SDC~

Reply #8 December 20, 2003 3:43 AM from

Stardock Forums Top

Thats strange, didn't say it before but me too. Maybe it is a Nividia compatibility issue.

~SDC~

Reply #9 December 20, 2003 12:03 PM from

Stardock Forums Top

OK - I stripped out both galciv AND sdc and reinstalled - seemed to work that way.

Alex

~SDC~

Reply #10 December 20, 2003 12:14 PM from

Stardock Forums Top

Alex

How did you strip out SDC without loosing all you setting and knowing what you have installed? ( I also have Object Desktop).

JavaCodeToad

Reply #11 December 20, 2003 12:29 PM from

Stardock Forums Top

I only have galciv and drengin, so not an issue....

Alex

~SDC~

Reply #12 December 22, 2003 4:57 AM from

Stardock Forums Top

Hi there,

The are currently 2 problems with GalCiv and trying to install it through SDC. To install the game normally (not archiving it) go into the SDC settings and untick the option to "Prompt to enter an installation directory" under the Installation heading. This option is what is causing SDC to crash. Select OK and go ahead and install the game as normally and everything should now be fine. The second problem is the archiving option, do not use this option at all as the archving name currently uses a character that cannot be used within filenames, thus the operation fails.

Hope this helps,
Brian

Reply #13 December 22, 2003 11:33 AM from

Stardock Forums Top

The are currently 2 problems with GalCiv and trying to install it through SDC. To install the game normally (not archiving it) go into the SDC settings and untick the option to "Prompt to enter an installation directory" under the Installation heading. This option is what is causing SDC to crash. Select OK and go ahead and install the game as normally and everything should now be fine. The second problem is the archiving option, do not use this option at all as the archving name currently uses a character that cannot be used within filenames, thus the operation fails.

End of quote

This does seem to work. Downloading the files now.

Something that might assist you in tracking the problem down is the fact that with the 'Prompt' on, when I click 'Install' the program tried to access my floppy drive. This wouldn't normally be a problem, except that my FD letter is E: on my system.

~SDC~

Reply #14 December 22, 2003 11:40 AM from

Stardock Forums Top

It worked for me finally. At the last second when creating shortcuts it crashed and so Stardock Central dosen't think it's installed but after looking on my hard drive it seems to all be there.

~SDC~

Reply #15 December 24, 2003 8:03 AM from

Stardock Forums Top

Yay! I had previously already downloaded the stuff to see if that would help but I still got the crash.
Removing the 'prompt for install directory' as suggested here does help! It installed directly from the downloaded archive now.
Unfortunately I couldn't tell it where to install it to so I have no idea where it went

AARGH Yuck! It has been put into "C:\Program Files\Stardock\Drengin.net\AltarianProphecy"
I HATE it when that happens. I never put my games on C:.
I guess I will uninstall it nog until I can install is somewhere different.
[Message Edited]

Reply #16 December 24, 2003 8:12 AM from

Stardock Forums Top

This may or may not help but:

I noticed that if the download on stardock central gets interuppted it then tries to install the game (even with a partial download). It fails obvously, but once it it fails i can then tell stardock central to install again and stardock will continue to download from the point it failed at.
I had three failed download install attempts on the new beta but once i got the complete download it install perfectly and every thing is working.

Reply #17 December 24, 2003 8:17 AM from

Stardock Forums Top

I've moved my installation to a desired position and updated the registry entry for stardock accordingly. It all seems to be in order now.

~SDC~

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