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korben22
korben22
Join Date 03/2008
0

stardock account boinked

March 13, 2008 5:19:33 PM from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
Howdy all,

I bought the game and installed it just fine. I registered my account just fine.

The problem is that I can not log into my account. (I get a "bad password" error) The only way I can access my account is by clicking on the "activate account" link in my activation email. Once in I can post, download updates, etc.

I have not yet tried multiplayer

I was once able to get the website to send me a "password reminder", but it claims my password is blank.

Help?
technical
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korben22
korben22
Join Date 03/2008
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Reply #1 April 1, 2008 5:44:13 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
No help yet... can anyone tell me who to talk to??? I would love to be able to log into my account and get updates.
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korben22
ebcommand010
Join Date 03/2008
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Reply #2 April 1, 2008 5:58:18 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
Stardock or IC or somone should really answer this... He paid MONEY for it...
Don't asshole out on us, SD/IC!
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korben22
Annatar11
Join Date 11/2006
+527
Reply #3 April 1, 2008 6:04:54 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
support@stardock.com is a safe bet
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korben22
baka_tare
Join Date 03/2008
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Reply #4 April 1, 2008 6:21:35 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
In the back of my book, it says to email them at: support@stardock.com
Have you tried that, or are you just looking to make some noise in public?

Stardock or IC or somone should really answer this... He paid MONEY for it...
Don't asshole out on us, SD/IC!

What a presumptuous, manipulative and arrogant world you live in ebcommand010..
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korben22
Vodd
Join Date 02/2006
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Reply #5 April 1, 2008 6:30:41 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
What a presumptuous, manipulative and arrogant world you live in ebcommand010..


Looks to me like a dupe account or friend of "korben22" not satisfied with a 25 min response time. Imagine how the world is going to be run when these children grow up...

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korben22
Annatar11
Join Date 11/2006
+527
Reply #6 April 1, 2008 6:40:14 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
Well actually the OP is dated March 13th, so it must've just gotten lost - there's a lot of posting on the forum.
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korben22
kryo
Join Date 05/2003
+458 sdemployee
Reply #7 April 1, 2008 6:42:38 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
Indeed there is a lot of traffic, and things can get lost occasionally, however much we try to keep on top of things. I do apologize for that. As noted by other posters though, please contact support about this and they should be able to help you.
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korben22
DorkCoffeez
Join Date 03/2006
+115
Reply #8 April 1, 2008 11:36:58 PM
from Stardock ForumsStardock Forums
If you have not heard from us already I checked your account and nothing seems to be out of place. Try clearing the cookies in your internet browser and see if the issue clears. If not PM me with what you are inputting for your account info.



As a side note support is here in the forums I can assure you. However please know that we do have the #1 retail PC game right now and we devote a very large amount of time to our email support. They have been waiting in line to talk after all and it is what we would do for each of you that had sent in email. If a forum post seems to be going unnoticed just keep on bumping and making noise. We will find it and won't take it personally if you have to yell for attention. Just don't do it the way post #2 did.
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korben22
korben22
Join Date 03/2008
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Reply #9 April 4, 2008 1:43:42 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
Wow... apparently there are two kinds of people on this forum; one set very helpful, the other set pooped all over my thread.

Thanks those of you who posted positive help, it is appreciated.

I will take this up with seabass.
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korben22
korben22
Join Date 03/2008
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Reply #10 April 4, 2008 1:59:57 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
Have you tried that, or are you just looking to make some noise in public?


Looks to me like a dupe account or friend of "korben22" not satisfied with a 25 min response time. Imagine how the world is going to be run when these children grow up...


Vodd, baka_tare:

You are both either too young to have been corrected with a firm fist to the mouth or you are only this condescending when communicating online. Either way, stay out of my tech thread unless you want to be constructive.
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korben22
DorkCoffeez
Join Date 03/2006
+115
Reply #11 April 4, 2008 2:08:53 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
I updated your account and PMed you as well as this post.

Please let me know if you are having password troubles.

If anyone else is having password account troubles please try clearing your cookies. If you still have trouble after that contact us at support@stardock.com so we can clear the trouble for you.

DO NOT post any account info in the fourms.
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korben22
baka_tare
Join Date 03/2008
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Reply #12 April 6, 2008 2:08:36 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
Have you tried that, or are you just looking to make some noise in public?Looks to me like a dupe account or friend of "korben22" not satisfied with a 25 min response time. Imagine how the world is going to be run when these children grow up...Vodd, baka_tare:You are both either too young to have been corrected with a firm fist to the mouth or you are only this condescending when communicating online. Either way, stay out of my tech thread unless you want to be constructive.


Wadda moron, your mother know you run around threatening people online? Better look out or she may take your computer time away from you..
ps. as soon as you post it as a public thread, it no longer belongs to you, it becomes public domain.
pps. support has been awesome in responding to people who have indicated that they are having problems here, of course the correct way to contact them is by email at support@stardock.com not by whining in the forums about it..
ppps. As far as being constructive, here's my constructive advice: Quit posting until you grow a brain,
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