Look people here is the problem with this d*** game!!

I bought the game back in May. It is a good game. I like it a lot. However to get this game to download, to get online to play with others and the like is a total s***bag full of frustrtion.  Yes, I'm cussing because of the frustration this game puts me through.

Now after going through a barrage of hosting problems of "who can and who cannot host", and login problems I  burned out trying to play this game, and I just put the game away in frustration because of the difficulty of SINS multiplayer problems.

Well, a good friend of mine told me that there is this new program called IMPULSE that was supposed to fix a lot of difficulties associated with SINS in terms of online and multiplayer play.  He was inspired because he could not host a game on Ironclad Online but now he can since this IMPULSE program came out.  He convinced me to try out SINS again. Okay, so I did.  I went and dowloaded first update 1.05 and then ran it.  Then I went to the new 1.1 IMPULSE and downloaded that as well. Well I can't get the IMPULSE  to go because everytime I get this I get this stupid message from my computer of,

 "The installation of SINS OF A SOLAR EMPIRE has failed: The windows installer service could not be accessed. This can occur if you are running windows in a safe mode or if the windows installer is not correctly installed. Contact your support personnel for assistance, please check your settings and try again"

This is the message I get. Well here is the problem. I don't run my Windows XP on safe mode.  Additonally my windows installer works because I catually uninstall and reinstalled some other programs with no problem.

  So I thought that since this new IMPULSE 1.1 is out, I thought I had to uninstall the game.  I tried to uninstall the game but when I get to the uninstall option that the SINS game provides I could not because I got that same silly @ss quote of "The installation of SINS...etc that I just told you about above.   I got around this  by just going to search files find all the files associated with SINS and delete it that way.  I went and took everything out of my computer that was associated with SINS.  Now I went back to reinstall the game and guess the heck what?  I can't reinstall the game because I get that same crap of a message that I juat mentioned above. Now I can't reinstall the game, don't know if I fully uninstalled the game. Can't go online to play,  and can't log in online to play. I can't do jack s*** with this game. Additonally, I could never get this...what...IMPULSE 1.1 stuff setup either.

Now I try to find technical support. What techincal support? No phone number but I get some silly e-mail address and a bunch of pointless links to high technical jargon that is hard to understand when solving any problems that SINS has...and damn this game has PLENTY of problems when it comes to servers. installing the game, uninstalling the game, getting updates, getting updates to work and the like. 

I really like the game. I really do.  However, somebody....SOMEBODY PLEASE TELL ME HOW TO....

1. Reinstall the game. That is if I actually uninstalled the game, because I had to uninstall it from the search files and deleting any program that was associated with SINS. I believe I did because I find no programs from Stardock files and SINS in my computer as we speak now.

2. How to get rid of that statement of, "The installation os SINS of a Solar Empire has failed" garbage?

3. How to install all these updates?

4. How to log into online play?

5. How to host and who the H** can host?

Really, I'm upset here and extremely upset. I have other games, and other programs I run on my computer. I never...NEVER....NEVER had so much grief like I have with SINS, never!.  This game is excellent in gameplay, and excellent in graphics. However, to get this SINS game to work on a computer is so, so difficult that you actually burn out and find another game to play.  I have Supreme Commander and Supreme Commander Forged Alliance, Total Annihilation,  old games and new games and I never had any problems, but SINS OF A SOLAR EMPIRE? Oh man I have problems day in and day out for this game. 

I was recently motivated to try out the game after my friend who could not host can now host because he credits this new IMPULSE 1.1 he downloaded. Well now I try it and I can't do s**** with this game. Well at one point I could host but now man...now? Heck, I can't even get online to play this thing.  Heck I can't even reinstall this game after I think I uninstalled the game.  I can't even get the opportunity to put in my authentication codes for this stuff. Then I have to put up with more frustration with extreme technical jargon which adds to more frustration about this game?

And I was very shocked to find that this game is the 2008 RTS Game of the Year? I can't believe it.  Now I'm not saying that SINS is not good but I find it very hard to believe this game is a 2008 RTS game of the year with its difficuculties with online play and just getting the dam* thing to work properly.

Therefore I suggest..

1. Get a real patch that can give us some REAL online play

2. Find a way to ease the installation/uninstallation process of the game.

3. Get some REAL technical support. Not some silly e-mail address and a FAQ section that is riddiled with tehcnical jargon that is impossible to understand.

4. Find a way to get a new authentication code.

Really I ask SOMEBODY HELP ME!! I'm to the point I'm going to burnout again and put this game back on the shelf or sell it  on E-Bay. It is a great game but all this installation/uninstllation, online play, multiplayer play, and update problems is fast not making this game  not worth it. I have other games and I don't have this problem.