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Filthgrinder
Filthgrinder
Join Date 07/2008
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Diplomacy crashes every time!

March 20, 2010 2:24:09 AM from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

So I bought Diplomacy yesterday, and my first game crashed. I thought it was an isolated incident and rebooted just to be on the safe side.

But it's been crashing every time. It takes some time, maybe 30minutes to 1hour.

I have never had a problem with Sins or Entrenchment. If this continues I might just have to contact support and ask for a refund.

I am running Win7 64bit.

technical
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Filthgrinder
nerfball22
Join Date 09/2009
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Reply #1 March 20, 2010 4:06:11 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

My friend i know what you are saying. Heck, spend a little time actually trying to find support at all. When you find such a link, let me know so i can get my money back also, i am rather tired of paying for something that will not work.

 

win 7 64bit also, mine worked fine until they launched the first patch.

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Filthgrinder
Twilight_Storm
Join Date 07/2009
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Reply #2 March 20, 2010 7:12:05 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Have faith.  Windows 7 is a new OS, and Sins wasn't designed for it.  There's bound to be issues for a little while.  As to support, these are in the back of the Vanilla Sins manual, and are likely your best bet:

www.stardock.com   (Publisher)

And

www.ironcladgames.com   (Developer)

Also, the devs are relatively good about being active on these forums, so they may even already know about this, or will see it soon.

-Twilight Storm

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Filthgrinder
kryo
Join Date 05/2003
+458 sdemployee
Reply #3 March 20, 2010 10:10:01 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

spend a little time actually trying to find support at all.

You can email support at support@stardock.com. This address is listed in the game's manual.

If you're experiencing crashes, please contact support about it now rather than just trying to ignore it until you get too frustrated to go on.

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Filthgrinder
Filthgrinder
Join Date 07/2008
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Reply #4 March 21, 2010 9:39:47 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

I will do that Kryo.

However, I was badly hit by that Trojan.Fake5 issue Bit Defender had today. Man what a mess! The result was I now have to reinstall Win7.

Maybe the format and reinstall will help my issue. I will contact support if it doesnt.

 

BTW, will Elemental of Magic support 64 bits? I do hope so.

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Twilight_Storm
Join Date 07/2009
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Reply #5 March 21, 2010 11:02:30 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Quoting kryo,
reply 3


You can email support at support@stardock.com. This address is listed in the game's manual.

 Woops, I missed that one.  Sorry, guys.

-Twilight Storm

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jason733i
Join Date 07/2008
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Reply #6 March 22, 2010 3:35:57 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

This is happening to me too.  Windows 7 Ultimate x64 + Sins Diplomacy Large Maps.  If the game is exceeding allocated memory space, then iron clad has a big problem to fix.

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johnyreco
Join Date 09/2008
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Reply #7 March 22, 2010 9:04:34 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

my sins diplomacy is crashing too, i have to restart my pc as it freezes up, im running win 7 32-bit, i have no problems at all with vanilla sins and entrenchment.

anyone else having this problem and fixed it?

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Filthgrinder
jason733i
Join Date 07/2008
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Reply #8 March 23, 2010 1:10:15 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

I don't need to restart, but it does like to go to a black screen which forces me to go to the task manager... tisk tisk...

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Voasa
Join Date 01/2010
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Reply #9 March 23, 2010 9:48:44 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

I just downloaded diplomacy, only to find out it crashes. I just can'thave fun.

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mikefacciola
Join Date 03/2009
+12
Reply #10 March 25, 2010 11:32:41 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

maybe there is an issue with win 7,  I have only had crashes pre launch on beta....... hang in there people and please contact support so they can fix the issue evidence the desyncing issue 

 

 

thanks kyro for your quick response

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-Ue_Carbon
Join Date 07/2008
+117
Reply #11 March 25, 2010 12:27:05 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Make sure yall email support. They cant fix it if no one tells them about it. Give a bit of time and they will get back to you. Till then head back to Entrechment.



Also I have Win7 64-bit and dont have a problem running Diplomacy. So it could of been a bad download for yall. If you want try uninstalling everything deleting all the leftover folders and reinstalling.

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jason733i
Join Date 07/2008
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Reply #12 March 25, 2010 12:58:44 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Would you care to outline what we should tell support so that we can be as helpful as possible?  It seems like the issue should be well known by now.  It seems to happen on all Windows 7 Ultimate x64 operating systems...

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Filthgrinder
-Ue_Carbon
Join Date 07/2008
+117
Reply #13 March 25, 2010 1:08:28 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

As what to email them,


-Game version

-System specs

-Game graphic settings

-Any Minidump files that are generated with the crash

-Details on where it crashed, how it crashed.

 

 

 

 

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jason733i
Join Date 07/2008
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Reply #14 March 26, 2010 2:56:09 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Yup, thanks.

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Filthgrinder
Rogueleader89
Join Date 05/2007
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Reply #15 April 19, 2010 12:13:37 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Yep same issue here, got diplomacy today and it crashes about 45 minutes into the game every game, no error message.

 

On windows 7 64bit home premium

geforce gtx 280m graphics card

intel i7 processor Q720

4gb ram

 

Doesn't appear to be a minidump, reinstalled the game once already, had no effect on the problem, can play the original sins and entrenchment just fine though.

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