© 2003-2025 Ironclad Games Corporation Vancouver, BC. All rights reserved.
© 2006-2025 Stardock Entertainment
Search
Forum Home | Login
We have re-enabled logins for the forums, please be aware that you may need to reset your password or register for an account again while we continue to restore full functionality.

Impropper online behavior

multiplayer
4 Pages1 2 3 4 
master1a
Pupetier
Join Date 10/2009
+27
Reply #26 February 28, 2011 10:55:58 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Well I did recieve mail from them only after sending 4 mails of my own and here it copy of it. If anything is going to be done I just dont know.

Thank you for your message. We have received it and will get back to you as soon as possible.

We use FogBugz to keep track of our incoming email. You can check the status of your message at the following URL:

"xxx"

You may want to save your case's tracking ticket: xxx


Please reply to this message if there's anything else we can do for you.

 

 

Just checked it and it went from status open to close. I do not know if anything was done at all.

 

EDIT: Just to let you all know i did made additional enquiery regarding policy they have and if anything was done in this particular case

Reason for Karma (Optional)
Successfully updated karma reason!
master1a
myfist0
Join Date 01/2010
+319
Reply #27 March 1, 2011 2:03:40 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Thats a simple responce form which means it was probably not even looked at yet. Dont call us, we'll call you.

Try the moderators of the multi-player thread.

Zoomba (Email/Pm)   kryo (Email/Pm)    Yarlen (Email/Pm)

Reason for Karma (Optional)
Successfully updated karma reason!
master1a
Pupetier
Join Date 10/2009
+27
Reply #28 March 1, 2011 2:14:48 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

I know it's boot response.

The problem is i got only 1 compared to 4-5 mails i send regarding this problem. And they did close the case after a day i send them mail and nothing was done.....

I got spammed again 5 min after.

That spamm after made me to inquire about policy they have.....

Reason for Karma (Optional)
Successfully updated karma reason!
master1a
myfist0
Join Date 01/2010
+319
Reply #29 March 1, 2011 2:25:20 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

I looked for a policy and couldn't find nothin.

Reason for Karma (Optional)
Successfully updated karma reason!
master1a
Pupetier
Join Date 10/2009
+27
Reply #30 March 1, 2011 7:28:46 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Just chacked again and it shows case is open again.

Reason for Karma (Optional)
Successfully updated karma reason!
master1a
STARKILLER69
Join Date 09/2008
0
Reply #31 March 1, 2011 4:59:45 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
Your Sins Support Request
...
From:
Sins Tech Support <support@ironcladgames.com>
...
View Contact
To:

Hi daniel jones ,

We've recieved your concern and will address it as soon as possible.

-If you find Sins or Entrenchment is crashing frequently, try reducing your texture detail until it stops. The majority of crashes are caused by running out of video memory.

-If you have a problem with your Stardock Account, lost serial keys, installation, or the Sins Launcher please write support@stardock.com.

-If you have a problem with your Ironclad Online (ICO) account you've reached the right place and we'll address it asap. If you haven't sent it already, we'll need your cd key and a list of guesses at your username or password. We'll be automating this process soon.

-If you crash in any form, we'll need your cd key, any associated minidumps, your dxdiag info and any other info you can provide.

-Here's how you retrieve the DxDiag document:

-To run the DirectX diagnostics tool: Press 'Start' and select 'run'. Type dxdiag in the text field and Click "OK". When you do this, a window will pop up.

Click the "Save All Information" button, located in its lower right corner.

-If ICO is telling you that you have the wrong version, you need to update your Sins to the recently released 1.181 version (or Entrenchment 1.041) by clicking "Download Updates" on the main menu or going directly to Impulse (link below).

-If you aren't able to load the game or it crashes right away you probably need to uninstall Sins, manually delete everything in the Sins directory and install directly from Impulse (You can get this from http://impulsedriven.com/).

-On some systems having both the demo and the full version of Sins installed will cause problems. Uninstall the demo to resolve any issues.

-If you keep crashing from the same save game, it is probably corrupt. Please send us the save game along with your dxdiag and the associated minidump.

-Always make sure your video and sound drivers are up to date and any mods you are using are valid for the current version.

-The general technical FAQ may also help: https://forums.sinsofasolarempire.com/174432

 

Sincerely,

Josie

Technical Support

Ironclad Games

www.ironcladgames.com

 

Here is the response I got, lol, i guess its something........

Reason for Karma (Optional)
Successfully updated karma reason!
master1a
Mecha-Lenin
Join Date 02/2006
+36
Reply #32 March 1, 2011 7:04:00 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

I tried reinstalling all my drivers but he's still there and spamming:/

edit: adding constructive part to my post-

SPAMMER DEFENSE PLAN:

everyone changes name to one in brackets and  join secret channel= spam avoided. annoying to pull off and it has other downsides... but until spammer issue is resolved its some workaround.

Reason for Karma (Optional)
Successfully updated karma reason!
master1a
Greyfox2
Join Date 01/2009
+14
Reply #33 March 1, 2011 9:45:03 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

He did this to us tonight too.  He spammed in game lobby then once game started he spammed me in whisper and friend.  He must truly have no life.

 

[_]-Greyfox

Reason for Karma (Optional)
Successfully updated karma reason!
master1a
JohnJames
Join Date 03/2008
+17
Reply #34 March 1, 2011 10:06:47 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Quoting STARKILLER69,
reply 31

Your Sins Support Request
...




From:


Sins Tech Support <support@ironcladgames.com>
...
View Contact


To:










Hi daniel jones ,

We've recieved your concern and will address it as soon as possible.

-If you find Sins or Entrenchment is crashing frequently, try reducing your texture detail until it stops. The majority of crashes are caused by running out of video memory.

-If you have a problem with your Stardock Account, lost serial keys, installation, or the Sins Launcher please write support@stardock.com.

-If you have a problem with your Ironclad Online (ICO) account you've reached the right place and we'll address it asap. If you haven't sent it already, we'll need your cd key and a list of guesses at your username or password. We'll be automating this process soon.

-If you crash in any form, we'll need your cd key, any associated minidumps, your dxdiag info and any other info you can provide.

-Here's how you retrieve the DxDiag document:

-To run the DirectX diagnostics tool: Press 'Start' and select 'run'. Type dxdiag in the text field and Click "OK". When you do this, a window will pop up.

Click the "Save All Information" button, located in its lower right corner.

-If ICO is telling you that you have the wrong version, you need to update your Sins to the recently released 1.181 version (or Entrenchment 1.041) by clicking "Download Updates" on the main menu or going directly to Impulse (link below).

-If you aren't able to load the game or it crashes right away you probably need to uninstall Sins, manually delete everything in the Sins directory and install directly from Impulse (You can get this from http://impulsedriven.com/).

-On some systems having both the demo and the full version of Sins installed will cause problems. Uninstall the demo to resolve any issues.

-If you keep crashing from the same save game, it is probably corrupt. Please send us the save game along with your dxdiag and the associated minidump.

-Always make sure your video and sound drivers are up to date and any mods you are using are valid for the current version.

-The general technical FAQ may also help: https://forums.sinsofasolarempire.com/174432

 

Sincerely,

Josie

Technical Support

Ironclad Games

www.ironcladgames.com

 


Here is the response I got, lol, i guess its something........

 

lol  maybe update your video drivers too to stop the spammer

 

Reason for Karma (Optional)
Successfully updated karma reason!
master1a
Craig Fraser
Join Date 10/2006
+57 moderator
Reply #35 March 1, 2011 10:15:14 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

We are aware of this guy and he will be blocked.

+1
Reason for Karma (Optional)
Successfully updated karma reason!
master1a
Pupetier
Join Date 10/2009
+27
Reply #36 March 1, 2011 10:15:16 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

I was laughing to starkilers post as well.

What works is to add people as friends and talk in friend chat while pretending you are afk. 

We did this last time (well we were whispering to each other but friend chat works faster)

Reason for Karma (Optional)
Successfully updated karma reason!
master1a
Pupetier
Join Date 10/2009
+27
Reply #37 March 1, 2011 10:16:16 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Thank you Craig.  1000    for you.

Reason for Karma (Optional)
Successfully updated karma reason!
master1a
Mecha-Lenin
Join Date 02/2006
+36
Reply #38 March 1, 2011 11:14:23 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Quoting Craig Fraser,
reply 35
We are aware of this guy and he will be blocked.

Funny, seconds after this post ICO started to lag like hell.  Maybe he's found another way...

Reason for Karma (Optional)
Successfully updated karma reason!
master1a
myfist0
Join Date 01/2010
+319
Reply #39 March 2, 2011 1:41:02 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Watch for a new thread about "Can no longer connect to ICO"   or "ICO servers down??"

We are aware of this guy and he will be blocked.
 

Reason for Karma (Optional)
Successfully updated karma reason!
master1a
JohnJames
Join Date 03/2008
+17
Reply #40 March 2, 2011 1:10:11 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Got an Email that they got him. Post if you see him again

Reason for Karma (Optional)
Successfully updated karma reason!
master1a
Pupetier
Join Date 10/2009
+27
Reply #41 March 2, 2011 1:22:35 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Just received those 2 mails from ironclad support

MAIL 1

Hi Gregor,

 

Sorry I didn’t reply sooner, I haven’t been ignoring the emails (we got 16 regarding this guy – probably all from people you were playing with) – we are working on getting rid of him.

 We will concentrate patrol in the Diplomacy lobby.

 I am so sorry you guys are seeing all this – I can’t believe people sometimes

 Cheers

~ Josie 

SINS Support 

Happy Sinning

and MAIL 2

 Hi Gregor,

I think we got him

I really do appreciate you efforts in tracking him down – thanks J

~ Josie

SINS Support

 

Just to give you guys thums up

Reason for Karma (Optional)
Successfully updated karma reason!
master1a
Uncrustable
Join Date 04/2008
+11
Reply #42 March 2, 2011 1:51:13 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Reason for Karma (Optional)
Successfully updated karma reason!
master1a
Craig Fraser
Join Date 10/2006
+57 moderator
Reply #43 March 2, 2011 2:20:18 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

My sincerest apologies for everyone who has been victimized by this spammer. His outright racism and general obnoxious behaviour are not in the spirit of the SINS community and certainly not tolerated by Ironclad and Stardock. A special thanks to everyone who provided Screenshots and sent us emails to help nab him. He is banned from ICO indefinitely - SIN in peace

Reason for Karma (Optional)
Successfully updated karma reason!
master1a
Pupetier
Join Date 10/2009
+27
Reply #44 March 2, 2011 4:43:30 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Hmmmm

Got just one comment.

Same guy was online today, he was threatning to spamm in game i was playing but he didn't in the end. If he stops spamming thats ok with me and i have no further complaints regarding him but if you banned somebody perhaps you banned wrong guy

EDIT game just finished and hes in the game lobby for next game spamming as I speak

Reason for Karma (Optional)
Successfully updated karma reason!
master1a
Mecha-Lenin
Join Date 02/2006
+36
Reply #45 March 2, 2011 4:53:29 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Reason for Karma (Optional)
Successfully updated karma reason!
master1a
Pbhead
Join Date 12/2008
+77
Reply #46 March 2, 2011 5:16:52 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

oie.

pm craig with that screen shot, may i suggust?

Reason for Karma (Optional)
Successfully updated karma reason!
master1a
WHIPperSNAPper2008
Join Date 03/2008
+126
Reply #47 March 2, 2011 5:31:20 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Can't they look through the chat logs and identify names by CD-Key and IP?

Reason for Karma (Optional)
Successfully updated karma reason!
master1a
Craig Fraser
Join Date 10/2006
+57 moderator
Reply #48 March 2, 2011 7:40:13 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

It looks like he's  on another server - we'll just ban them all. Bye Bye. 

Reason for Karma (Optional)
Successfully updated karma reason!
master1a
master1a
Join Date 01/2008
+10
Reply #49 March 2, 2011 8:17:15 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Thanks Craig I'm glad this is taken care of; this guy was at the point where he thought he could do anything and get away with it.

Reason for Karma (Optional)
Successfully updated karma reason!
master1a
JohnJames
Join Date 03/2008
+17
Reply #50 March 3, 2011 1:35:04 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Just saw him again.  Hes still not banned

Reason for Karma (Optional)
Successfully updated karma reason!
4 Pages1 2 3 4 
View all recent posts
Mark all posts as read Delete cookies created by the forum Return to Top
Stardock Forums v        Server Load Time:   Page Render Time: