so, you sent them an e-mail and they asked you for your name, password, and the serial number on the box? that doesn't seem unreasonable to me.. I guess you know better than them how to solve it tho with your anger and insults rather than information and cooperation..
ps did you read any of the other posts here? seabass has been bending over backwards to help people get up and running

I'm wondering on where the Support section on this website so I can send an email to get another Code since the Serial Code didn't work either so I would just rather do what i did for Galactic Civilizations II were i just sent an email and got a new Code.

[email protected]

P.S. They don't just send you a "new code". To make things go faster send them an e-mail that contains pictures of the original box, cd, and serial number if you have the retail version.

I had the same problem. There is a serious glitch in with the SINS resistraction key implimentation. I contacted Stacerdock, they sent me instructions to fix and of course it didn't help. I downloaded latest patch from another site.

First, Support I did not mean to make a separate posting under the title "this must happen to all the cool kids..."

I, too, am having the same registration issues as the proceeding members. But, before I am told to contact Support, I have already. The first messages were a little hot-headed I am sorry for that. The final email was a description of the steps I tried and piles of other info including pictures and such. I would like an update please on the current situation (it has been almost six days) and I listen to my friends playing online every night and I am getting disappointed. This game is truly a wonder. Please help me enjoy the rest of it.

JB

Make sure you check your spam/junk e-mail folder. Also if your computer is set to auto-delete junk e-mails then check your deleted items folder.

it is not in my junk folder.....i have been waiting a week for any message from them. i set up this email account just for this. no special filters just plain i accept everything email.

Send a PM to Seabass. He should be able to check your ticket for you

My apologies Aniketos but we never got an email from your listed account. Try sending it again and let me know if you get an auto responce from our servers. When you do PM me and I will go looking for it.

Well then I'm sorry to say but i guess i will have to go to a third party to get the updates for my games since i sent an Email to support but i never got a reply from them. I just didn't want to go to a third party to get it but if i must then i must.

Sir Knight, I looked up your account email address and found no ticket listed to it. Did you send it in under another email address? If you prefer you can PM me with it.

On a side note there is no copy protection.  You can get 1.3 through normal means. With out the serial number online play or content updates would be disabled though. I would be happy to help you fix whatever troubles you are still having.

Please be aware that if an auto response is not sent to your email when you create a support ticket then we did not receive the email.

Please add my name to the list. Ive sent in an email about 5 min ago , just adding my name here to hopefully get this resolved quickly.
BroughT game at Game Stop in Siera Vista AZ today.

Responce time is up to 48hrs soceur.

However I checked and you recieved a responce in less than 10 so if you don't have anything please check your spam filter. If you still can't find it let me know and I will forward the responce to you here.

I am having the same issue. I sent an email up already, though like others I did not think to come here first. If they want pics I will send them, but it is annoying.

On a side note, I noticed that the tape on the box was a bit on the tough side. Usually the sleeves are held on with those little transparent circles. The tape on this box could have stopped a 9 mil round. I had to use a damn ginsu knife to cut it out, and I am not exaggerating. The general condiction of the outer sleeve was a little beat up as well, I wonder if Walmart repacked it after a return or something?

Anyway, I hope we can get this figured out soon. I'd like to patch up

Nahaloth  - I looked up your email upon seeing this forum post. This serial number was purchased back on Feb 8th of this year and registered. I would highly recommend returning to the retail center you purchased this game from and ask for an exchange. You can use this email as verification of your claim if you so choose. Since the serial number is part of the cost due to the fact it gains you access to downloadable content and online play you should be eligible for an exchange for a new copy if you have paid full price. If you have any further questions please let me know here.

The email responce I sent says the same but I thought to post it here as well incase you might have read this first. It is not totally uncomon for mistakes like this in large retail outlets like Walmart. It does happen on occasion. Generally it seems that it is because some one mistakenly reshelved a return or exchange.

Ok got the same problem as those people. It says:

Sign Up Error - Invalid Serial Number
The serial number you have entered is invalid. Please check to make sure you have entered the serial number correctly. If you are unable to register your serial number you can clear the field and continue with the creation of your Stardock.net account and then contact [email protected] for further assistance.


I need help. I can play the game but it is first version not the updated version. It is really fustrating. I sent off an email to tech today but I doubt I will get a response anytime soon.

I too am getting the invalid serial error...very frustrating!

add me to the list

hmm what if you dont have a digital camera

Contact [email protected] if you haven't, guys. I expect there is a lot for them to go through due to the extended weekend, but they'll get you sorted in short order.

If you are getting the invalid serial number we will need you to email us at [email protected]. If you might have purchased a used copy of the software please know that according to the ULA of the game it was illegal for the seller to actually sell the game used.

However if you belive you have purchased a new title we will evaluate each situation and do as best for you as we can.

No matter what with out copy right protection you can always install and play the game while you wait for us to sort out the serial number problem.

What about me? I need help getting the patch as well, I sent 2 emails to you guys and no reply...  ...i also included my serial number in the emails as well

How the hell do you even register this game?  I can't even find a link to anyplace to register it.

 

Click the Impulse orb in the top left (of Impulse, obviously :P) and click Add Registration. Or Register a Product, whatever it's called.

On the impulse website? I don't have impulse installed (I have to get on the net at the library, where I can't install anything).  Can I register it without having impulse installed? I can't find anything on the website other than to buy games. Thanks for the reply, BTW.