Online Order Gone Wrong

from Sins Forums
Hi, I recently ordered two Stardock games through a friend in the states to save on shipping costs as I live in Asia. I ordered Twilight of the Arnor and Sins of a Solar Empire Collector's Edition, CD and boxed edition respectively.

When my friend returned during the summer to give me the games, I was horrified to find that instead of receiving the boxed collector's edition of Sins of a Solar Empire, Galactic Civilizations II: Gold Edition was found in the package instead. There was nothing wrong with the Twilight of the Arnor order as it came in the CD sleeves as ordered. The receipt that came with the package also stated that my friend had ordered Twilight of the Arnor and Sins of a Solar Empire.

Can a Stardock employee assist me in this mix up please? Thanks. :)
3,338 views 5 replies
Reply #1 from Sins Forums Top
I don't think Stardock is going to be able to help you, as you didn't order the game through them. Contact the person you ordered it from.
Reply #2 from Sins Forums Top
My friend helped me order the games through the Stardock website.
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Reply #3 from Sins Forums Top
My friend helped me order the games through the Stardock website.
Reply #4 from Sins Forums Top
Ah, I see. Did you try calling Stardock or e-mailing them directly?
Reply #5 from Sins Forums Top
Sounds like a mix-up with the shipping company (we use an outside company to box and ship orders). Contact [email protected] and they should be able to help.