In an attempt to smooth talk and make the faceless drone who replies to customer service emails at GameStop feel worthwhile I wrote a polite email which started, "I have always supported brick and mortar businesses because they give jobs to locals as well as people such as yourself."
I don't often go to GameStop, I have always left there feeling bad. Maybe it's the old dirty plastic and piled up price stickers everywhere, maybe it's the disingenuous employee who tries to convince me I need something I know is just intended to squeeze one more dime out of my pocket. About a year ago I was dating a French model whose son was looking for Call of Duty, her being a French model I was happy to assist and I found myself browsing through the PSP games at my local GameStop. Joan D'Arc was about $10, $10 is nothing so I picked it up, threw it in a drawer and would come back to it when I had the time.
About a year later I was emptying out an overflowing junk drawer and there was my yet to be played copy of Joan D'Arc. Being in between recording sessions I had spare time to run trough my back catalog. I powered on my PSP, which after 3 idle years still worked, and popped in my new-old game. The filthy swines at GameStop sold me a demo copy, a demo copy for the price of the full game. Surely this must have happened before, all I need to do is contact the company and they will rectify the problem.
A few days later I received a reply which consisted only of their return policy. Do they have no respect for their customers? Surely it must be one poorly trained employee whose dog may have had to be put down the day before which is when his wife left, I should keep my cool and reply. Sending a reply which once again restated the situation and provided a possible solution, a replacement, I received no return email. Calling my local GameStop I received the same sentiment.
What kind of company treats their customers so poorly? I'm not unfamiliar with menial jobs, I was a barista at Starbucks for over 4 years, just last week I was in a McDonalds around 3am and the employees could not have been more personable, there's a 7-11 I've gone out of my way to patron just because the guys behind the counter seem to enjoy their jobs. I'm not saying that if this is how GameStop treats all their customers I want them to go out of business, there are a lot of people depending on that bi-weekly check, I'm saying that if this is how they treat their customers they should.