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ThefirstSlayer9
Join Date 09/2018
0

Game crush on start with message

September 21, 2018 9:48:00 AM from Stardock Games ForumsStardock Games Forums

Hi, the game fails to run with the message: 
"Unable to initialize Graphics system.
Video card unsupported."
I tried reinstalling the geforce driver according to the FAQ page and still nothing.
I tried installing the game as an administrator and still nothing.

What should I do ?

My video card is Nvidia GeForce gts 250. It has 1 GB ram so it should run the game.

Thanks for helping me.

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Reply #1
sdRohan
Join Date 10/2012
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September 21, 2018 10:10:44 AM from Star Control ForumsStar Control Forums

Hello,

Sorry to hear you are having trouble.

I am afraid that card generation (the 200 series) is pretty old (2008-2009).

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Sean Drohan
Stardock Customer Service Manager

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Reply #2
ThefirstSlayer9
Join Date 09/2018
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September 21, 2018 11:13:44 AM from Stardock Games ForumsStardock Games Forums

The minimum requirements demands 1GB ram card, which I have, you should have state clearer demands.

Is there a way to make it work or should I ask a refund from GOG?

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Reply #3
sdRohan
Join Date 10/2012
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September 21, 2018 11:22:33 AM from Stardock ForumsStardock Forums

Quoting ThefirstSlayer9,
reply 2

Is there a way to make it work

I have made a bare bones settings.ini file for you to try:

https://cdn.stardock.us/support/uploads/settings.zip

Unzip that to:

\Documents\My Games\Star Control

I do not hold a lot of hope for that but it is all I can offer at this time.

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Sean Drohan
Stardock Customer Service Manager

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Reply #4
ThefirstSlayer9
Join Date 09/2018
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September 21, 2018 12:00:44 PM from Stardock Games ForumsStardock Games Forums

Still the same result. I wonder if there will be any other solution possible soon..? Are the R&D team working on it?

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Reply #5
sdRohan
Join Date 10/2012
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September 21, 2018 12:07:38 PM from Star Control ForumsStar Control Forums

Quoting ThefirstSlayer9,
reply 4

Still the same result. I wonder if there will be any other solution possible soon..? Are the R&D team working on it?

Perhaps nothing for that generation of card (again, it is rather dated) I am afraid.  More modern cards are rather affordable if that is at all an option for you.

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Sean Drohan
Stardock Customer Service Manager

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Reply #6
sdRohan
Join Date 10/2012
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September 21, 2018 5:54:27 PM from Stardock ForumsStardock Forums

One more thing I want you to try:

I want you to set your desktop resolution to 1920x1080. Then go to:

\Documents\My Games\Star Control

Open settings.ini (notepad) and set the following:

gameWindowWidth = 1920
gameWindowHeight = 1080

Save and try to reload again.

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Sean Drohan
Stardock Customer Service Manager

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Reply #7
theSecondSlayer9
Join Date 09/2018
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September 22, 2018 2:40:49 AM from Stardock Games ForumsStardock Games Forums

Hi, it's me again from different account.

The screen resolution was already set to the parameters above and the settings.ini file contained the parameters you said to put so 

I had to do nothing.. and still game won't run.

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Reply #8
theSecondSlayer9
Join Date 09/2018
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September 22, 2018 9:23:29 AM from Stardock Games ForumsStardock Games Forums

If I were to buy a new graphic's card, what is the minimum nVidia card you support?

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Reply #9
doriath69
Join Date 07/2007
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September 22, 2018 10:27:13 AM from Star Control ForumsStar Control Forums

I'm getting the same message, but I'm running a GTX 960. Tried resintalling, clearing the ini, revalidating the files through GOG, same deal.

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Reply #10
ThefirstSlayer9
Join Date 09/2018
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September 22, 2018 11:07:18 AM from Stardock Games ForumsStardock Games Forums

Interesting, we both bought it from GOG and we both have geforce, maybe it's related?

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Reply #11
sdRohan
Join Date 10/2012
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September 22, 2018 11:22:38 AM from Star Control ForumsStar Control Forums

Quoting theSecondSlayer9,
reply 7

The screen resolution was already set to the parameters above and the settings.ini file contained the parameters you said to put so 

Ok, then change it to something else, for example: 

gameWindowWidth = 1920
gameWindowHeight = 1200

And the same for your desktop resolution:

For each and try again.  

 

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Reply #12
ThefirstSlayer9
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September 22, 2018 11:52:08 AM from Stardock Games ForumsStardock Games Forums

Tried for each screen resolution the windows offers (changed it in ini too) but nothing seems to work.

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Reply #13
sdRohan
Join Date 10/2012
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September 22, 2018 11:57:52 AM from Stardock ForumsStardock Forums

Quoting ThefirstSlayer9,
reply 12

Tried for each screen resolution the windows offers (changed it in ini too) but nothing seems to work.

And you are getting this exact message, Slayer?

"Unable to initialize Graphics system.
Video card unsupported."

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Reply #14
ThefirstSlayer9
Join Date 09/2018
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September 22, 2018 12:00:33 PM from Stardock Games ForumsStardock Games Forums

Yes, the same message for all resultions

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Reply #15
sdRohan
Join Date 10/2012
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September 22, 2018 12:22:40 PM from Stardock ForumsStardock Forums

Quoting ThefirstSlayer9,
reply 14

Yes, the same message for all resultions

Ok, I was confused thinking you were the 1 with the Nvidia 960 - you have the NVIDIA GeForce GTS 250, the very old card.

As you can see here, I do expect it to work for him because of his much newer card:

https://steamcommunity.com/app/271260/discussions/1/1733213724900389490/?tscn=1537568203

I just can't say that it will for yours (and seemingly is not).

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Stardock Customer Service Manager

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Reply #16
doriath69
Join Date 07/2007
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September 22, 2018 2:41:57 PM from Star Control ForumsStar Control Forums

changing the res to 1920x1200 worked, thank you!

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Reply #17
sdRohan
Join Date 10/2012
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September 22, 2018 2:56:25 PM from Star Control ForumsStar Control Forums

Quoting doriath69,
reply 16

changing the res to 1920x1200 worked, thank you!

Excellent! Very glad to hear that.

Now go Pew Pew!   

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Sean Drohan
Stardock Customer Service Manager

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