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bussie
bussie
Join Date 03/2001
0

WinCustomize Subscription

Paid for Renewal but is still expired

September 21, 2019 6:26:25 AM from WinCustomize ForumsWinCustomize Forums

Hi there Stardock,

 

on 23 juli 2019 i payed via PayPal for the renewal of my OD and Wincustomize subscriptions.

 

When i look at my downloads i see that OD is renewed but WinCustomize isn't.

 

The last few years this every times happens, why?

 

Please could you correct this?

 

If you need more information (financial) please let me know by email or private message.

 

Greetings,

 

bussie

 

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bussie
basj
Join Date 03/2001
+1466 sdemployee
Reply #1 September 21, 2019 7:47:45 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Note : Its the weekend, respond will be slow, probably until Monday morning, when they come back.

Thank You,
Basj
Stardock Community Assistant.

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bussie
WinMonster2
Join Date 02/2006
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Reply #2 September 21, 2019 9:38:49 AM
from WinCustomize ForumsWinCustomize Forums

I have the same problem I paid for 2 Years and at last check it said I renewed for 1

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bussie
basj
Join Date 03/2001
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Reply #3 September 21, 2019 9:41:33 AM
from Stardock ForumsStardock Forums

Quoting WinMonster2,
reply 2

I have the same problem I paid for 2 Years and at last check it said I renewed for 1

Hello,

I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank you,

Basj
Stardock Community Assistant.

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bussie
WinMonster2
Join Date 02/2006
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Reply #4 September 21, 2019 4:11:00 PM
from Stardock ForumsStardock Forums

Thanks Basj

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bussie
sdrohan
Join Date 10/2012
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Reply #5 September 24, 2019 8:29:08 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

I have adjusted both or your expiration dates.  Sorry for the trouble.

Sean Drohan
Stardock Support Manager

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bussie
bussie
Join Date 03/2001
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Reply #6 September 24, 2019 11:21:43 AM
from WinCustomize ForumsWinCustomize Forums

Hi Sean,

 

thanks for your help!

 

Greetings,

 

Bussie

 

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bussie
WinMonster2
Join Date 02/2006
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Reply #7 September 24, 2019 5:22:30 PM
from WinCustomize ForumsWinCustomize Forums

Thanks Sean 

 

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