For those of you out there experiencing this problem, sorry, this isn't an answer. I already tried a bunch of things and contacted technical support. First, they blamed it on Windows 8, and told me that would have to install a codec that works with Windows 8 or contact the author. When I pointed out that I'm not using Windows 8, they did a 180 and told me that they don't support third party apps. Beware before you buy a dream. If it do
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