T-Man

Should be fixed now. Thanks for bringing it to our attention!

t0nedude, It appears that your order experience was a fluke or a bug in the system. We really are not sure what happened. If you could send a copy of your receipt to [email protected] that could help us identify the problem. However, you do have a serial number and registration in your Sins of a Solar Empire but I do not see any any purchase or registration records for Entrenchment in your account. Perhaps you placed y

Please try the new downloading mechanism in Impulse to see if that helps. Referer to the following post for more information on this: https://forums.stardock.com/317681

Alex, I'm not familar with the installer but one possiblility is, maybe it finished installing the files and just failed on the Start Menu shortcuts. With any luck maybe the Impulse files are installed in program files, if the installer didn't roll back. Anyway, that could be something to check. In the mean time. I will pass this problem along to those who work with the installer to see if they can help out.

Elvennomad, you probably have two accounts and that is most likely causing the problem. But as psugar suggested, please contact [email protected] and provide them with your information and they should be able to help you out.

Yes, you can still get the retail box for an additional $5 + s/h. If you are interested please contact [email protected] for additional assistance.

brittain1, I've sent you another email that should contain your registration information. Also, for those who may not have received an email. Please visit http://support.stardock.com and enter your email address in the form on that page. It will email you your registration information. And, if you do not not have it yet, get Stardock Central ( https://www.stardock

* Previous accounts on the ICO Server will need to be recreated as all Beta accounts have been cleared. * When logging on to the updates page on the website please use your Stardock.net account. Not your ICO Server account. The ICO Server account is separate. * If you are having difficulties with either the website or ICO server accepting your serial number please email me at [email protected] and provide with details o