Hal_Emmerich

Hal_Emmerich

Joined Member # 3036304
3 Posts 27 Replies 727 Reputation

3Havoc. I've worked in a supervisor position for a credit card company (can't disclose which), and sadly it happens. Heres what you need to do. Call Stardock tommorow at 9EST, press 1 for sales. Tell them you need to get the pending authorization on your card removed so you can purchase (or not). You will need to conference call your bank or credit card company, because they will need to verify your information for security, and they need the merchant to give transaction code and mercha

87 Replies 107,163 Views

You know. I actually owe everyone here a full apology. The error was one from my credit card, not Stardocks in any way shape or form. I recieved an email first thing in the morning, spoke directly with a person when I called in who was immediately willing to solve the problem. When I purchased the game again, no errors, and I am now enjoying an excelently created piece of software. I was wrong, and I apologize.

87 Replies 107,163 Views

Sadly, Its not in the list, although I do have an order confirmation number (that I don't plan on giving out over the forum). I actually have two, one normal from 10 o clock, and one from the declined third attempt. The second one, I didn't even receive the order confirm number, I was just randomly billed. Edit: As an aside, I apologize for the tone of my previous post. I understand technical glitches happen, and I'm caught up in a particularly bad one it seems. Its no ones fault really

87 Replies 107,163 Views

You know.. I am a rational person, but I am inclined to agree with the complaints in this forum post. #1: I preordered 10 am today, it is 9 minutes to 8 EST and I still have not received any more than order confirmation. #2: Stardock has attempted to bill me THREE times, succeeding in two of those times. #3: I can acknowledge that infrastructures under stress will produce delays, and that this is a majorly hyped game, hence I expected some delays. The proper response

87 Replies 107,163 Views