I've sent mine in as well. Hopefully you can fix this soon, because I've heard that this game is awesome. I'd just like to be able to play it.... :(
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Stardock will be closed for the week starting on Monday, June 29th and we will be returning on Monday, July 6th. We will be monitoring support tickets and forums during this time but expect delays in responses during this time.
I've sent mine in as well. Hopefully you can fix this soon, because I've heard that this game is awesome. I'd just like to be able to play it.... :(