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TohKlidan
TohKlidan
Join Date 01/2009
+10

Why I like Stardock and Ironclad

my personal award for best customer/modding support ever

March 21, 2009 8:56:37 AM from Stardock ForumsStardock Forums

I am still very new to the Sins and Impulse community, but I never expirenced such a great customer and modding support, as I did with Sins of a Solar Empire.

The game is a year old and most companies abbandon their games after that time to work on the next title. But Ironclad still supports its fans and release patches not only for bugfixes/balance issuses but also for the modding community.

Also releasing new content as mini-addons is a good thing. First I disliked the idea that you get it only as a download version, but after i tried it, I changed my mind. It keeps the prices for the addons low and gives us great new content.

For this Ironclad you get this award from me:

best customer/modding support ever

 

stardock ironclad sins soase
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TohKlidan
AlisterAlis
Join Date 02/2008
0
Reply #1 March 25, 2009 1:29:32 PM
from Stardock ForumsStardock Forums

 

First I need to say thank you. I have almost lost all hope for pc gaming. You focus only on us pc guys, only on fun games and modding. I will support you guys to the end.

Sins are the perfect game I’ve always been waiting for. I am looking forward to buying Entrenchment, the money is just a little scarce here in South Africa Also planning on buying the GalCiv II Complete Pack.

Love Impulse also.

 

 

 

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TohKlidan
Gargabee
Join Date 09/2008
+100 sdsupport
Reply #2 March 25, 2009 2:28:12 PM
from Stardock ForumsStardock Forums

Thank you for the kind comments!

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TohKlidan
Skullman9
Join Date 02/2008
0
Reply #3 March 27, 2009 7:27:31 PM
from Stardock ForumsStardock Forums

Hey Stardock, Thanks soo much for Sins and Galactic Civ.  These are games that older, more thoughtful people play.  I also soo appriciate not having to get a disk everytime that I want to play....you have a customer forever for that.....

THANKS!

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TohKlidan
beriukay
Join Date 12/2008
0
Reply #4 April 3, 2009 12:23:46 AM
from Stardock ForumsStardock Forums

Sins was great.  Entrenchment has been a terrible, blood curdling, tooth-ripping experience for me and all my friends.  Gameplay was fine, the new stuff is awesome and beautiful...but the update installing process has been among the most arduous software installs of my life.

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TohKlidan
TohKlidan
Join Date 01/2009
+10
Reply #5 April 3, 2009 10:57:59 AM
from Stardock ForumsStardock Forums

but the update installing process has been among the most arduous software installs of my life.

Hmm I just have to reinstall once, cause I played the beta, and there where a lot changes between the last beta and version 1.0, but the rest worked fine.

I have more problems with Steam (most times a bad download speed when a new patch comes out).

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TohKlidan
dedjal
Join Date 03/2009
0
Reply #6 April 4, 2009 12:16:40 PM
from Stardock ForumsStardock Forums

For not having any drm, securom etc is enough to keep me as an happy customer.

And that they listen to their customers, keeps low and realistical prices on digital content, making it mod friendly, still tweaks and updates old games. is just over the top.

I wholeheartly supports the "best customer/modding support ever".

Thank you for your quality games, and especially your stand against drm and securom!

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TohKlidan
ToxicDeepEyes
Join Date 04/2009
0
Reply #7 April 6, 2009 9:47:13 AM
from Stardock ForumsStardock Forums

I only recently bought SoaSe and have just been blown away not only by the game but also the community and support i have seen, at first i was dubious about downloading impulse as i already have steam, but compared to steam impulse is a streamlined vision of the future,

You could not ask for more,

Thank you guys at stardock for doing something truly fresh, from my perspective anyway, for gaming.

Oh and only 6 pound for entrenchment, thats me for the year!!!

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TohKlidan
willisj0
Join Date 02/2009
0
Reply #8 April 7, 2009 9:27:44 PM
from Stardock ForumsStardock Forums

Yeah, gotta agree on Stardock & Ironclad's customer support policy. My dealings with other companies usually ends up in a lot of hair-tearing and screaming but I have found Stardock/Ironclad a pleasure to deal with.

I'm new to Impulse and d/l'ing games software but I have not had any problems d/ling Sins & Entrenchment updates and patches.

Great work Stardock and Ironclad and thanks from a happy customer!!!!

Regards,

Will

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TohKlidan
Frogboy
Join Date 03/2001
+2410 sdemperor
Reply #9 April 10, 2009 9:42:15 PM
from Stardock ForumsStardock Forums

Thanks for your kind words. We appreciate it! Cheers!

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